CSR/Dispatcher

Service Dispatcher dba Knights Mechanical

JOIN OUR TEAM!

Are you looking to join an established, fast growing, company with a close family feel?  A job with work life balance, a company that cares about you, provides an above average benefit package, and room for advancement?  Knights Mechanical is the place for you.

Knights Mechanical is a Mechanical Contractor and part of Ascension Property Services (APS) a nationwide group of specialty trade contractors with decades of experience in nearly all types of construction, service, including commercial, healthcare, educational, hospitality, manufacturing, and institutional.  Our customer-focused, employee-driven business model builds long-term partners through loyalty, consistency, and expertise.  We are looking for individuals who share our passion for helping customers, have a positive attitude and are committed to always offering their very best workmanship and customer care.  

Currently we are seeking a professional to fill the position of Service Dispatcher.  Candidate must be capable of working on multiple projects simultaneously.  This person must be a problem-solver, multi-tasker, have exceptional communication skills, organizational skills, and a willingness to adapt and learn.  Service Dispatcher will also utilize their customer service training to educate and establish rapport and assist customer in choosing service and products.

Pay Range: $18-$22/hr depending on experience

Benefits

• Weekly Pay
• Flexible, full time schedule with occasional overtime 
• Company matched 401K
• Health, Dental, Vision
• Free Basic Life Insurance
• Voluntary Life
• Short and Long Term Disability
• Paid Holidays
• Paid Time Off

Job Duties and Responsibilities:

• Always maintain professionalism and excellent customer service
• Speak clearly, distinctly, and professionally on the telephone and face to face encounters
• Answer multiline telephone in a professional manner
• Work as a team player and be willing to assist co-workers in other duties
• Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to technicians
• Speaking with supervisors or customers to resolve problems
• Be able to utilize phone, cell phone, text, email, and internet at a high level of expertise
• Be able to listen and resolve customer inquiries while updating account information
• Ability to work in a fast-paced environment where changes are common

Requirements:

• Previous experience in customer service required
• HVAC and or Plumbing knowledge is a plus

Please note the selected candidate will be required to submit to full pre-employment background and drug screen.