Automotive Client Care Specialist

Herb Chambers Audi Brookline is seeking a full-time, self-motivated representative to join our dealership’s Internet Sales Department.

This position will be responsible for handling internet leads, inbound phone calls and customer retention.

Job Responsibilities:

• Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority
• Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership
• Obtain customer information and keep accurate database
• Maintain a dealership standard for response time
• Set up sales appointments with customers with the focus that all customers are prospective long-term customers
• Handle minor customer complaints and misunderstandings
• Must be available to work weekends and holidays

Benefits Include:

• Health, Dental, Vision and Life Insurance
• 401k with company match
• Flexible schedule
• Paid time-off
• Top-tier pay plan
• Employee/Family Discount Plan on Products & Services
• Solid job security with a stable organization (in business for over 30 years)
• Great opportunities for advancement within our stellar organization - consecutively voted as one of The Boston Globe's Top Places to Work

• Must have flexible schedule and able to work weekends
• Must be self-motivated and performance driven
• Must be able to attend training
• Strong written and verbal communication skills
• Highly organized with the ability to learn quickly
• Strong computer and typing skills
• Professional and personable demeanor