DRUPAL SUPPORT DEVELOPER

Drupal Support Developer

Location: Phoenix, AZ, 85007 (Hybrid)

9 Months

Job Description:

Position Description

The primary responsibility of this role is to provide troubleshooting, maintenance and operations support to our Agency Platform customers.

Key Responsibilities Customer Support: Provide technical support, troubleshooting assistance and general maintenance to agencies who participate in the Agency Platform program and host their websites with us. Communicate clearly and effectively with our customers on issues, tickets, updates, and other tasks. Attend and lead meetings to help work with stakeholders to identify issues that they are having with their website and develop a plan and timeline to implement fixes.

Documentation: Maintain comprehensive documentation for all support tickets and recurring issues.

Bug Fixes: Identify and fix bugs across all websites part of the Agency Platform Program Ensure Platform Security: Respond timely to security issues and mitigate possible threats to our customers. Develop and integrate updates for security patches, system enhancements, and bug fixes. Analyze Metrics: Establish criteria that will be used to measure the level and quality of the service.

Use analytics to drive development decisions and optimize performance.

Track Progress: Tracking work time accurately directly on ticket.

Skills Required

• Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript. Familiarity with Drupal 7/8/9/10, Drush, and Composer.
• Excellent troubleshooting and problem-solving skills, including the ability to independently research and validate solutions.
• Ability to Communicate clearly and effectively with customers
• Ability to work effectively within a fully remote team and communicate clearly with non-technical stakeholders.
• Strong customer service skills and the ability to handle support tasks professionally and independently.

Skills Preferred

Familiarity with the use of customer support and incident management tools like ServiceNow.

Thorough knowledge of Pantheon architecture and supporting tools (ie Terminus, Lando, etc) Familiarity with the use of Agile project management tools like JIRA or Trello.

GIT: Through knowledge and understanding of git version control systems and repositories.

Technical Documentation: Ability to clearly define and document issues and procedures for various redundant tasks used on a daily basis.

Experience Required

3+ years of proven experience as a Drupal Developer Designing and developing responsive websites

Experience Preferred

• Experience with the Agile methodology and development process.
• Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Layout Builder Building user interfaces for websites and/or web applications
• Experience with implementing security best practices and updates in Drupal.
• Drupal core first approach to problem solving and troubleshooting issues

Education Required

The ideal candidate will have a bachelor s degree or equivalent experience working in an IT professional setting. The ideal candidate will have a bachelor s degree and 3+ years in a Drupal development or product management or similar role utilizing established processes/protocols.

Education Preferred

Certifications: Drupal certification is a plus.

Additional Information

The ideal candidate will have a bachelor s degree or equivalent experience working in an IT professional setting. The ideal candidate will have a bachelor s degree and 3+ years in a Drupal development or product management or similar role utilizing established processes/protocols.