SR. RESOLUTION SPECIALIST (SR. CLAIMS ADJUSTER)
BJ's Restaurants
Huntington Beach CA 92647 US
Overview:
At BJ’s Restaurants, we serve our award-winning craft beer, a Southern California twist on deep dish pizza, the world-renowned dessert – the Pizookie, and much more. BJ’s is a $1 billion public restaurant company and a growth concept with a winning track record of introducing new on-trend menu offerings and opening new restaurants. We offer guests a high-energy, contemporary setting to enjoy special moments with gold standard service. Now is your chance to join our talented team that delivers a differentiated menu and experience to guests across the U.S.
Responsibilities:- Responsible for timely, ethical, and effective handling of all assigned general liability, property, and auto claims
- Investigate all claims by gathering and preserving pertinent information needed to accurately assess liability. Investigation includes but is not limited to video search, recorded statements, gathering photographs and various documents
- Document all discussions, correspondence, reports and decisions that occur during the investigation in the claims system in a timely and effective manner
- Frequent communication with all appropriate parties involved with the claim
- Determine if tender or subrogation opportunities exist and take necessary steps for recovery
- Provide guidance to other team members as needed (i.e. - safety and claim handling procedures)
- Exercise proper judgment and decision making to analyze claims exposure.
- Negotiate resolution and pay claims within assigned authority limits
- Detect potential problems or trends that require additional review, investigation, or research
- Work well with others in a fast-paced, collaborative environment that is also intellectually challenging
- Attend Small Claims Court as needed
- Bachelor’s degree and five+ years of general liability, property and auto liability experience
- Strong technical claims knowledge
- Demonstrate excellent guest service skills and a passion to help others.
- Demonstrate understanding of legal and medical terminology
- Strong written and verbal communication skills
- Must be a self-starter with excellent organization and time management skills; capability of effective planning and prioritizing work load
- Experience with multi-unit, multi-state organization
- Strong negotiation, problem solving, verbal and written communication skills
- Proficient computer skills required to navigate our paperless claim file system, internal software systems, and Microsoft Office
- High sense of urgency and ability to handle multiple tasks simultaneously and confidentially
- Ability to evaluate and resolve exposures with the highest degree of integrity
- Detail-oriented organized individual with the ability to work both in a team environment and independently
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives