Vice President, Technical Writer/Documentation Specialist II
BNY
Pittsburgh PA 15289 US
Vice President, Technical Writer / Documentation Specialist II
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Technical Writer / Documentation Specialist II to join our team. This role can be based out of our Pittsburgh, PA – Hybrid (3 Days a Week)
In this role, you’ll make an impact in the following ways:
- Creates, edits, and maintains API documentation tailored for various personas, including developers and business personas. Produces user-friendly documentation that clarifies complex API functions.
- Translates technical API information into business-friendly language and develops content for stakeholders who may not have a technical background. Works closely with the product and development teams to document API use cases, benefits, and business outcomes.
- Oversees and maintains content on the API developer portal, ensuring it’s up-to-date, accessible, and aligned with user needs. Handles Crafter Content Management System (CMS) updates, organizes releases of new documentation, and coordinates content changes with the development and content teams.
- Manages the structure and layout of the developer portal, ensuring intuitive navigation and organized content. Develops content strategies to support a diverse user base, including creating sections for different use cases, FAQs, and best practice guides.
To be successful in this role, we’re seeking the following:
- Strong technical writing, proficiency in API documentation tools (Swagger, Postman), understanding of API concepts, experience writing for both technical and non-technical audiences, and user-centered content design.
- Experience with Confluence and Jira, CMS platform experience; knowledge of website management and deployment, familiarity with basic HTML/CSS, experience with version control, and attention to detail in maintaining a cohesive and consistent portal experience.
- Information architecture, content strategy, UX writing, and SEO for technical content
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team-one that is representative and inclusive of the diverse talent, clients and communities we work with and serve-and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.