Position Summary
Assists Director, Manager, or Chief of Service in managing daily administrative operations of a clinical service, medical/surgical practice, and business or management office. Leads and performs administrative functions requiring in-depth knowledge of departmental programs and services. Organizes and leads provision of secretarial and administrative support services. Acts as the “go-to” person for the administrative staff.

Key responsibilities
  • Lead and direct secretarial, clerical, and administrative support services to ensure smooth department operations.
  • Recommend, implement, and maintain internal systems and departmental policies.
  • Oversee department recordkeeping systems for administrative and financial data, ensuring data accuracy and report distribution.
  • Collect and compile data for various analyses and perform calculations to prepare spreadsheets, graphs, and charts.
  • Manage daily administrative operations, preparing reports and documents to meet compliance requirements.
  • Facilitate administrative forms processing, such as purchase orders and invoices.
  • Organize logistics for seminars, conferences, and special events, including material preparation and registration management.
  • Maintain departmental files, records, databases, and office libraries, managing information entry and distribution.
  • Schedule appointments and maintain physician calendars, handle meeting logistics, and prepare agendas.
  • Monitor supply inventory and computer equipment, authorize purchases and coordinate equipment services.
  • Transcribe, type, proofread, and edit various materials, including confidential documents, ensuring accuracy and clarity.
  • Answer and route phone calls, greet visitors, provide information, and manage correspondence.
  • Deliver positive customer service to support departmental and hospital operations.

Minimum qualifications
Education:
  • A high school level of education.
Experience:
  • Two years of related experience
  • Prior customer service or administrative experience preferred
  • Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
  • Ability to communicate effectively both orally and in writing, and provide empathy in difficult interpersonal situations.
Schedule: Monday-Friday, Hybrid after training period.





The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.