Job ID Number

R4829

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Sunwatch Technician ready to take us to the next level! If you have strong troubleshooting skills, good customer service, and are looking for your next career move, apply now.

Job Description

CAI is hiring! We are seeking a Sunwatch Technician to join our organization on a long-term consulting engagement in the Orlando, FL area. This position will be on our 2nd shift: Sunday to Wednesday, from 2:00 PM to 12:30 AM. This is a full time position that will be onsite.

What You’ll Do

• SunWatch Technicians monitor Toll system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. They field incoming calls, help callers troubleshoot Toll system issues, diagnose Toll system problems, and provide resolutions

• Sometimes it is necessary to address Toll system issues on-site; in these cases, SunWatch technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client

• SunWatch technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call

What You'll Need

Required:

• Associate degree in electronics, computer science, network engineering, or information technology. (Minimum one year of real-world experience with a reputable company in the IT field is also acceptable.)

• Knowledge of local area networks, wide area networks, and remote troubleshooting

• Must have basic knowledge and understanding of how networking technologies work and be able to troubleshoot issues with switches and other equipment

• Must have knowledge of computer operating systems, minimum Microsoft Windows.

• Must be able to resolve customer issues either via email or by telephone in a timely manner

• Must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations

• Must be able after diagnosing system problems to follow through until the issue is resolved

• Must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues

Preferred:

• CompTIA A+ certification is a plus, not required

• Knowledge with Linux/Unix are a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-KW1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.