Service Advisor | Customer-Focused Shop | $62K+ Salary - 2226

Service Advisor | Customer-Focused Shop | $62K+ Salary

If you're tired of being pushed to sell unnecessary work just to hit KPIs, keep reading.

At Caples Car Care, we've built our reputation by doing right by customers. We're one of the busiest independent repair shops in the area, servicing approximately 75 vehicles per week, and we're looking for an experienced Service Advisor who values customer service, organization, and honesty.

Why You'll Want This Job

• $1,200+ per week
• Monday-Friday schedule - Optional Saturday hours available
• No sales quotas or aggressive KPIs
• Busy, established shop with a steady workflow
• Family-oriented team environment
• Paid holidays and sick time
• PTO begins accruing after 3 months
• Medical, dental, vision, and Aflac insurance options
• Uniforms provided
• ASE certification reimbursement
• Work with a respected NAPA Car Care Center
• Stable operation with 75 vehicles serviced weekly

How to Apply (Important)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Caples Car Care

Caples Car Care is an 8-bay repair facility located in Westminster, MD. We've been one of the busiest shops in town for over a decade and have built a loyal customer base by providing honest recommendations and quality repairs.

We service a mix of domestic and Asian vehicles and handle everything from routine maintenance to major repairs. Our team values professionalism, accountability, and treating customers the right way.

What You'll Do

• Greet customers and manage vehicle intake
• Write repair orders and document customer concerns
• Communicate with customers by phone and email
• Prepare estimates for parts and labor
• Coordinate workflow between customers and technicians
• Keep repair orders organized and updated
• Deliver an exceptional customer experience from start to finish

What We're Looking For

• Previous automotive service advisor experience required
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Experience creating estimates and repair orders
• Professional, organized, and dependable
• Comfortable communicating by phone and email throughout the day

What Makes This Role Different

Many service advisor jobs revolve around sales goals and pressure-filled metrics.

Not here.

At Caples Car Care, we removed sales quotas and performance KPIs because we believe advisors should focus on helping customers make informed decisions—not upselling services they don't need.

If you're an experienced advisor who wants to work in a busy shop with a great reputation, supportive leadership, and a customer-first philosophy, we'd love to talk with you.

Apply today and complete the Paige interview to receive priority consideration.