Overview:

The Bartender Lead oversees daily operations in assigned locations, ensuring quality service and compliance with company standards. This role provides leadership to team members, fostering a positive and efficient work environment while maintaining operational excellence and guest satisfaction. 


Responsibilities:
  • Direct and monitor Food and Beverage operations within assigned locations. 
  • Support team members to ensure smooth daily operations. 
  • Maintain consistent communication with team members, co-leads, supervisors, and senior management. 
  • Maintain compliance with health, safety, and alcohol service regulations. 
  • Ensure proper cash handling and accurate POS transactions. 
  • Assist with training and coaching for team members. 
  • Monitor inventory levels and coordinate with management for replenishment. 
  • Resolve guest concerns promptly and professionally to maintain high satisfaction. 
  • Drive compliance with company policies and operational procedures. 
  • Ensure that all safety goals are reached; Safety Audits are turned in and that all Safety Guidelines are followed. 
  • Support revenue goals through efficient operations and cost control. 

Qualifications:
  • Leadership & Team Management – Ability to motivate, coach, and manage staff effectively. 
  • Communication – Strong verbal and written communication for clear coordination with team and management. 
  • Guest Service – Commitment to delivering exceptional guest experiences. 
  • Conflict Resolution – Skilled in handling associate or guest issues professionally and promptly. 
  • Organizational Skills – Ability to manage schedules, inventory, and operational priorities efficiently. 
  • Attention to Detail – Ensuring compliance with recipes, presentation standards, and safety regulations. 
  • Problem-Solving – Quick thinking to address operational challenges and maintain smooth service. 
  • Time Management – Ability to prioritize tasks in a fast-paced environment. 
  • Labor and Compliance- Must adhere to all federal, state, and company labor laws, including scheduling, breaks, and overtime regulations. 
  • Adaptability – Ability to adjust to changing guest needs and operational demands. 
  • Reliability & Dependability – Consistently punctual, trustworthy, and committed to maintaining standards. 

Technical Skills 

  • POS System Proficiency – Familiarity with point-of-sale systems for transactions and reporting. 
  • Inventory Management – Knowledge of stock control and minimizing waste. 
  • Compliance Knowledge – Understanding health, safety, and alcohol service regulations. 

Minimum Requirements  

  • At least 21 years of age or older. 
  • Work in varied weather conditions. 
  • Must obtain and maintain ServSafe Food Handlers Certification.  
  • Must be willing to work on a flexible schedule, including nights, weekends, and holidays