Network Administrator - Hybrid

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Network Administrator is the primary point of contact for Schwab’s technology teams.  The position works in the Information Technology Operations Command Center and participates in the technical administration of network systems, as well as assisting with monitoring enterprise-wide alerts, performing Incident, Problem and Change management work, this includes providing initial triages during an event and post review after an event.  The role ensures production systems environment operate reliably and efficiently.  This is a 24/7/365 mission critical operations, and this role will operate the hours of 10 PM – 8:30 AM ET (M-TH).

?    Provide 2nd level network support on technical escalations from the IT Service Desk.
?    Provide immediate support on production issues with focus on immediate restoration.
?    Advocate for business client facing teams on issues requiring support and awareness.
?    Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.
?    Monitor Remedy Incident queues with strategic prioritization of Incidents, track and provide updates to stakeholders as required.
?    Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate. 
?    Coordinate Hardware change or maintenance with vendors and ensure completion.
?    Assists with supporting and recovering Distributed infrastructure, document and communicate actions in collaboration with teammates. 
?    Build productive internal/external working relationships with peer level positions to ensure tasks are completed.
?    Collaborate with Engineers and Service Desk on items requiring training and knowledge management. 
?    Maintains and increases technical knowledge by attending training sessions and establishing personal network.
?    Complete work assignments based on department priorities and system criticality.
?    Identify continuous service delivery opportunities to improve IT service readiness.
?    Identify and contribute improvement opportunities that align with services enabling business success.
?    Identify continuous service delivery opportunities to improve IT service readiness.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

?    Bachelor’s degree in Computer Science, or related discipline with an information technology focus or equivalent experience.

?    3-5 years of experience in a large 24x7 high availability data center operations environment (1000+ servers) alng with working experience within         Schwab systems and processes
?    Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training. 
?    Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
?    Solid knowledge in network concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and             basic routing concepts. 
?    A working knowledge of UNIX and Windows Server-based operating systems with strong background with paging and swapping, inter-process               communication, devices and what device drivers do and file system concepts.
?    Fundamentals on writing scripts in some administrative languages (Perl, PowerShell).
?    Familiarity with Remedy/SmartIT or similar service management tools.
?    Strong problem solving and decision-making skills focusing on efficient service restoration.
?    Ability to pay close attention to details while performing technically detailed tasks.
?    IT management experience with process development and improvement.
?    Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge                     Management) 
?    A change agent and forward thinking, ability to influence team with continuous operational process and technology changes.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities