Step into an exciting role at Chastang Ford's Client Care Department in Houston, Texas! We're on the lookout for a seasoned BDC/Internet Director to join our dynamic team. As the BDC/Internet Director, you'll take charge of our consultants, ensuring they excel in achieving departmental metrics and objectives related to customer interactions, appointment setting, showings, and conversions.

Key Responsibilities:

Lead and mentor BDC Consultants to optimize performance
Collaborate with Sales Managers to maximize advertising ROI and enhance customer engagement
Uphold superior customer service standards while efficiently handling incoming leads
Leverage two years of Automotive Management experience to drive departmental success

Benefits:

Very competitive pay plans
401k plan with company matching
Dealer covered HASHealth Saving Account
Dealer covered short-term and, life insurance
Paid Holidays and Birthdays Off
Medical, Dental, and Vision plans
Employee discounts on vehicles, parts, and service work
Training and advancement opportunity
Drug-free work environment

Job Requirements:

Proficiency in CRM management
Skillful in objection handling and identifying sales opportunities
Comprehensive understanding of retail and lease deal structures
Ability to maintain daily quotas for appointments, showings, and outbound calls
Exceptional telephone communication skills with a focus on customer service excellence
Ensure compliance with the FTC Safeguards Rule regarding customer data confidentiality

Responsibilities Include:

Establishing and nurturing relationships with potential customers via phone and Internet channels
Overseeing daily operations of the Internet Sales Department
Generating and analyzing metrics to evaluate departmental performance
Managing access to Internet specials across various departments
Ensuring adherence to manufacturer requirements for lead management and website design

As a valued member of our team, you'll:

Provide prompt and informative responses to product and service inquiries
Employ a consultative approach to educate customers on vehicle options and additional offerings
Schedule sales appointments to facilitate dealership visits and vehicle inspections
Contribute to the achievement of the Business Development Center's sales targets

Equal Employment Opportunity:

Chastang Ford is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Join us in driving success and delivering exceptional customer experiences. Apply now to become our next BDC/Internet Director! For any questions please contact Mrs.Naimah Williams at (856) 412-4745.

Compensation details: 36000-60000

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Apply Now

BDC/INTERNET DIRECTOR

Chastang Enterprises