REFUND SPECIALIST- 813057

• Contacts the payer and/or patient for overpayment resolution, if applicable


• Determine if patient overpayment should be applied to an existing account


• Review and recommend refunds for patients and /or insurance companies.

• Follow up on high dollar credit balances > $5K weekly


• Resolve 30 credit balances daily


• Enter detailed notes in the Patient Accounting system regarding the overpayment and refund


• Review and understand payer contracts as related to payer overpayments

Education

Required:

    High School

Licenses & Certifications

Preferred:

    C-Heartsaver