BUSINESS SUPPORT MANAGER II

Description

Citizens Private Wealth Business Support Manager II will be responsible for solving a range of straightforward problems and coordinating and managing the day-to-day running of this area. Concurrently works on a variety of initiatives focused on Private Wealth operations such as: application, data and reporting change and release management; application, data and reporting support; SharePoint site administration and access; compliance, regulatory and audit requests. 

Primary responsibilities include

• Leads and coordinates application, data and reporting change and release management as well as complex issue resolution, projects and initiatives support strategy that is aligned with the organization’s goals and objects.


• Manages a centralized business support mailbox, ensures timely responses, updates and completion of request


• SharePoint site management and administration - posts content and communications; develops new libraries and information architecture as needed; provison user access


• Supports requests for reports, data and information from Risk, Compliance Audit and Regulatory Agencies


• Identifying areas for improvement in business support processes, systems, and workflows.


• Team leadership and management, which includes allocating resources, assigning tasks, minoring progress to ensure timely completion of deliverables.


• Stakeholder engagement, where the incumbent engages with internal stakeholder to understand their business support needs and requirements.


• Process optimization and efficiency, where the incumbent identifies opportunities to streamline and optimize business support processes and workflows and service delivery and performance, which involves proactively identifying and addressing issues or bottlenecks in service delivery, striving for continuous improvement.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5+ years in business analysis/support as a process/project owner related to user systems such as SharePoint and third party software providing liaison and technical support to users for reports, access, and data management preferred


• Bachelors degree preferred


• Demonstrate advanced proficiency in SharePoint and Excel preferred

Hours & Work Schedule

• Hours per Week: 40


• Work Schedule: M-F

 

Pay Transparency 

The salary range for this position is $85,000 - $95,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.