Senior Software Engineer - SRE (Site Reliability)

Description

Hybrid Opportunity - Can work from any of our offices located in AZ, NJ, RI, TX and NC

 

Sr SRE Engineer

 

SRE Responsibilities

Assist in implementation of highly available and scalable systems, ensuring the reliability and performance of the production applications and environment.

Collaborate with cross-functional and/or business teams to define and establish service level objectives (SLOs) and service level indicators (SLIs) for critical systems.

Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.

Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.

Participate post-incident review and blameless post-mortems to identify root causes and implement preventive measures to avoid future incidents.

Automate repetitive tasks and processes to improve efficiency and reduce manual intervention and toil.

Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.

Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.

Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.

 

SRE required skills:

Strong knowledge of Cloud systems and command line tools.

Proficiency in scripting languages such as Python, Shell, or Perl.

Experience with configuration management tools like Ansible, Puppet, or Chef.

Familiarity with cloud platforms like AWS and Azure.

Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.).

Knowledge of containerization technologies (Kubernetes) and orchestration tools.

Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Data Dog.

Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.

Excellent communication and collaboration skills to work effectively with cross-functional teams.

Strong attention to detail and ability to work in a fast-paced, dynamic environment.

Required qualifications

 

SRE Qualifications:

Bachelor's degree in computer science, engineering, or a related field.

Proven experience as a Site Reliability Engineer or a similar role.

Solid understanding of software development methodologies and DevOps principles.

Experience with agile and iterative development processes.

Certification in relevant technologies or frameworks is a plus (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator).

Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.

Knowledge of security best practices and experience implementing security measures in a production environment.

Ability to work independently and handle multiple projects and priorities simultaneously.

Strong analytical and problem-solving skills, with a focus on continuous improvement and automation.

Pay Transparency 

 

The salary range for this position is $ 107,440 - $ 161,160per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

 

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.