Interim Lodge Manager, Monashees

Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: Interim Lodge Manager, Monashees

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Area Manager, Monashees

Location of Work: Remote worksite near Revelstoke, British Columbia

Terms of Employment: Full-time, Year-Round Interim

FLSA Status: Exempt

Number of Positions: 1

Direct Reports: <20

Date of Last Review: August 2024

Desired Start Date: End of September, 2024

Posting Close Date: September 18, 2024

Position Overview

The Interim Lodge Manager (ILM) provides direct leadership in all areas related to the hospitality experience including guest rooming, F&B, and spa programs. This position includes a variety of administrative tasks, budget development and management, daily problem solving, interviewing, hiring, and leading a team, and delivering exceptional guest experiences. The ILM will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences.

This position has a typical schedule of two weeks on and one week off throughout the operating season, with days worked as a split-shift. For the remainder of the year, it is expected that management tasks are completed in a way that meets the annual day count requirement in the employment agreement.

Essential Duties and Responsibilities

• Collaborate with management team to help achieve the overall goals of the lodge including all administrative tasks associated with the hospitality and F&B programs.
• Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
• Lead the performance management process for staff including providing direction, giving feedback, and ensuring ongoing coaching to develop and lead staff.
• Act as a main point of contact and host for guests.
• Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
• Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
• Regularly track lodge bar stock and inventory levels.
• Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
• Support CMH policies and initiatives as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
• Work with the area management team to create a safe and enjoyable workplace for all employees.
• Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
• Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
• Train, participate in, and provide support as required during emergency response situations.
• Support CMH Sustainability and DEI initiatives.
• Support guests and employees in the field, as required.

Minimum Qualifications

• Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
• Food Safe Certificate.
• Occupational First Aid Level 1, or equivalent.
• BC Serving-it-Right.
• Minimum of 5 years of leadership experience in the hospitality industry, preferred.
• Previous experience in management, preferred.
• Experience in Point of Sale, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Is organized with clear attention-to-detail, with strategic planning skills and abilities.
• Able to communicate at a high level in a clear, effective, and timely manner.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Confident with public speaking and the facilitation of training sessions and workshops.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• A willingness to learn and develop skills with on-the-job management training.
• A passion for providing high-end hospitality and service experiences.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
• Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.
• Travel is required from time-to-time throughout the year for company meetings and workshops.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary starting between $60,000-65,000 which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits.
• Group Savings Plan.
• Paid personal/sick and vacation days.
• Opportunities to heli-ski, as available.

**CMH is an equal opportunity employer**