Administrator, Employee Experience
CMH Heli-Skiing
Kelowna BC U1X US
Year Round
Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!
Things that are important to us:
Things that are important to you:
CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Visit www.cmhheli.com/jobs to learn more.
Position Title: Administrator, Employee Experience
Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Vice President, Employee Experience
Location of Work: Banff, Alberta
Job Status: Full-time, Year-Round
FLSA Status: Non-Exempt
Number of Positions: 1
Direct Reports: 0
Date of Last Review: January 2025
Desired Start Date: Mid - February 2025
Posting Close Date: January 31, 2025
Position Overview
As our new Administrator, Employee Experience you're a career HR Administrator. You know what it's like to be an indispensable member of a busy Employee Experience team committed to being an integral part of the business.
We're in a transitional time at CMH and on the EE Team. Since you're great at what you do, you'll have a rare opportunity to help us build the EE team and define the path for EE for CMH's next 60 years.
This role is not an entry level HR position as a route to other HR roles over the next couple of years. We see huge value in having continuity in our highly capable professional HR administrative support. There will always be more to learn, more to contribute and more for us to learn from you. And more fun.
We're a seasonal business, summer and winter, and very (very), team member-centric. Our team is the ones who deliver our world class employee experience.
Your accountabilities will land in a few key buckets:
Provide administrative support across the team from Talent Acquisition to Payroll:
You'll support our Talent Acquisition Lead and Payroll and Benefits Lead on things like offer letters, data input, ROEs, T4 processing, employment verifications, job postings ... the regular, high volume day to day administration you've already handled as an experienced administrator, with peak volumes as we ramp up hiring for ski season and summer hiking season. You'll be an important support as needed by our incredible Occupational Health and Safety Specialist, and help us build and deliver reporting across EE that provides the business with important data for key business decisions.
Finally, you will be a key contact to help bring on new team members and ensure they feel welcome and have a smooth arrival onto the CMH team. You'll help team members with our unique benefits offerings including the iconic IKON pass, our own CMH ski pass program as well as unique industry partnerships.
Improve processes and help us leverage technology as we continue along our journey post implementing Workday as our HRIS - including as our payroll system. No idea is off limits as we work to leverage Workday and other technologies to streamline administration, manage workflows and information and make sure we are scalable for the future.
Initially you'll provide the Head of Payroll and Benefits Admin with direct support every payroll cycle as we work through process improvements.
You'll be a great fit and be most successful if you....
...and OF COURSE! ... if you ski, snow board or hike, CMH and our Employee Experience Team might just be the spot you've been waiting for.
Your Impact: Essential Duties and Responsibilities
As an Employee of CMH you will participate in training and provide support during emergency response situations and assist guests and employees in the field program during area visits as needed.
Ideal Background & Minimum Qualifications
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.
Working Conditions
Other Duties as Assigned
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.
Compensation
A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
Benefits and Perks:
**CMH is an equal opportunity employer**
Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!
Things that are important to us:
- Safety as a cornerstone.
- Share our passion - every day.
- Always act with integrity.
- We work as a team.
- Aim for best.
- Balance our social, fiscal, and environmental responsibilities.
Things that are important to you:
- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.
CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Visit www.cmhheli.com/jobs to learn more.
Position Title: Administrator, Employee Experience
Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Vice President, Employee Experience
Location of Work: Banff, Alberta
Job Status: Full-time, Year-Round
FLSA Status: Non-Exempt
Number of Positions: 1
Direct Reports: 0
Date of Last Review: January 2025
Desired Start Date: Mid - February 2025
Posting Close Date: January 31, 2025
Position Overview
As our new Administrator, Employee Experience you're a career HR Administrator. You know what it's like to be an indispensable member of a busy Employee Experience team committed to being an integral part of the business.
We're in a transitional time at CMH and on the EE Team. Since you're great at what you do, you'll have a rare opportunity to help us build the EE team and define the path for EE for CMH's next 60 years.
This role is not an entry level HR position as a route to other HR roles over the next couple of years. We see huge value in having continuity in our highly capable professional HR administrative support. There will always be more to learn, more to contribute and more for us to learn from you. And more fun.
We're a seasonal business, summer and winter, and very (very), team member-centric. Our team is the ones who deliver our world class employee experience.
Your accountabilities will land in a few key buckets:
Provide administrative support across the team from Talent Acquisition to Payroll:
You'll support our Talent Acquisition Lead and Payroll and Benefits Lead on things like offer letters, data input, ROEs, T4 processing, employment verifications, job postings ... the regular, high volume day to day administration you've already handled as an experienced administrator, with peak volumes as we ramp up hiring for ski season and summer hiking season. You'll be an important support as needed by our incredible Occupational Health and Safety Specialist, and help us build and deliver reporting across EE that provides the business with important data for key business decisions.
Finally, you will be a key contact to help bring on new team members and ensure they feel welcome and have a smooth arrival onto the CMH team. You'll help team members with our unique benefits offerings including the iconic IKON pass, our own CMH ski pass program as well as unique industry partnerships.
Improve processes and help us leverage technology as we continue along our journey post implementing Workday as our HRIS - including as our payroll system. No idea is off limits as we work to leverage Workday and other technologies to streamline administration, manage workflows and information and make sure we are scalable for the future.
Initially you'll provide the Head of Payroll and Benefits Admin with direct support every payroll cycle as we work through process improvements.
You'll be a great fit and be most successful if you....
- Are already a great HR Administrator looking for a new challenge and an amazing team.
- Love technology and data and have solid experience with HRIS as a day to day tool - If you know Workday well, it would be outstanding. (MS office is a given these days).
- Like to build and improve processes. You wonder "how could we do this better?", "how can I make this easier?"... and then you do it.
- See the hard stuff as a challenge and solving problems as a reason to learn and celebrate.
- Are not afraid to speak up with your ideas - no matter how new you are - because we want to hear them.
- Have a unique blend of big company and entrepreneurial spirit and experience and can draw on each of them at just the right time.
- Have great respect for the people who build iconic companies like CMH and excitement for the potential of what we can build on that legacy going forward.
- Are calm in a storm, laugh easily, want to work hard and do great work.
...and OF COURSE! ... if you ski, snow board or hike, CMH and our Employee Experience Team might just be the spot you've been waiting for.
Your Impact: Essential Duties and Responsibilities
- Complete all aspects of administration associated with our workforce including sending job offers, system hiring, certification management, waiver tracking, driver authorization requests, processing terminations, and producing/amending ROEs.
- Weekly timesheet collection and data entry/auditing in the timekeeping system.
- Take the lead on managing the shared department email and respond to inquiries including employment verification letters, paystub and T4 questions, and general questions from our employee base. Escalate requests to other department members as necessary.
- Work with the Payroll & Benefits Lead in the preparation of each payroll cycle, as well as supporting employees with benefit enrollment.
- Work with the Talent Acquisition Lead to create job postings, offer letters, track and hire employees into our HRIS, and ensure completion of all aspects of employee onboarding.
- Provide administrative support for the department on special projects, as well as editing documents, and proofreading communications.
- Provide administrative support for fiscal and calendar year rollover procedures pertaining to paid time off (PTO) balances, T4s, taxable benefits, AIP, merit increases, etc.
- Take the lead on HRIS training, support, troubleshooting, and process documents.
- Support the hosting and logistics of staff events.
- Help support implementation of CMH health and safety initiatives.
- Help support implementation of CMH sustainability initiatives.
As an Employee of CMH you will participate in training and provide support during emergency response situations and assist guests and employees in the field program during area visits as needed.
Ideal Background & Minimum Qualifications
- Post-secondary education in a related field.
- 1-2 years of experience in a professional office setting.
- 2+ years of experience in an HR role, required.
- Experience in the ski industry, preferred.
- Human Resources Certificate or Degree, preferred.
- Experience with Workday an asset.
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.
Working Conditions
- Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
- This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
- CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.
Other Duties as Assigned
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.
Compensation
A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
Benefits and Perks:
- Health and dental benefits after 90-day probationary period.
- Group Savings Plan eligibility after the 90-day probationary period.
- Paid personal/sick and vacation days.
- CMH Ski Pass Program
- IKON Pass Benefits
- Pro deal affiliations with Brand Partners
- Opportunities to heli-hike and heli-ski, as available.
**CMH is an equal opportunity employer**