Guidewire BillingCenter Support Engineer

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role overview

We are seeking a Guidewire BillingCenter Support Engineer to join our dynamic team. The ideal candidate will have expertise in Guidewire BillingCenter Guidewire Studio Guidewire Insurance Suite Integration and Guidewire Insurance Suite Fundamentals. Experience in Property & Casualty Insurance is a plus. This role requires a proactive individual who can contribute to the success of our projects and drive impactful results.

What you’ll do

• Participate in business and functional requirement meetings in crafting and formulating technical specifications on features to be implemented in Guidewire.
• Analyze the requirements for implementing them using Guidewire either by using Out-of-the-Box solutions in Guidewire platform or providing custom solutions
• Prototype and Implement system improvements and new Guidewire product features to resolve sophisticated business and technical challenges.
• Provide estimates for development efforts for both Configuration and Integration use cases.
• Design, Develop and Unit Test Guidewire Configurations and customizations as per requirements using GOSU – Guidewire scripting language.
• Implement Guidewire Integration plugins for facilitating data exchange with vendor partners and internal systems.
• Perform incident management and problem management activities, by working with offshore teams resolving technical incidents and problems crafted by business users.
• Use Service Now to track incidents based on priorities, work on incidents along with the team members and ensure they are resolved within the agreed SLA.
• Work on Service requests to provide reports and data views to the users.
• Prepare application KT document for common Production issues and document findings

What you bring to the role

• Guidewire Billing Center Configuration & Integration
• Gosu, Gosu Plugins
• Jenkins
• MS SQL
• Java/J2EE, SOAP/Restful WebServices
• Agile Methodologies
• Repository- GitHub

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a Cognizant office in Mississauga. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.