Salesforce Delivery/Engagement Lead

We seek an experienced Delivery/Engagement Leader to lead and be responsible for implementing and optimizing Salesforce projects across the organization. The ideal candidate will have a strong background in Salesforce platform management, project delivery, and multi-functional team leadership. This role requires a strategic problem solver with excellent problem-solving skills and the ability to drive successful program outcomes.

Roles and Responsibilities

• Provide Delivery leadership and direction to North America's delivery and practice teams for one or more identified accounts. You will drive Client service, CSAT, and execution excellence for all the clients within these accounts.
• Own delivery responsibilities for identified accounts throughout the engagement lifecycle
• Knowledgeable and demonstrable experience in Agile, Hybrid, and Iterative Salesforce implementation methodologies, CI/CD processes, and deployment strategies
• Strengthen Cognizant’s position within the client base and broaden Cognizant’s presence in its other existing clients.
• Provide leadership to subordinate managers, taking an active role in guiding their professional growth and development. Responsible for a large people organization.
• Plan and lead all aspects of the professional development of delivery teams, hiring and retaining qualified associates as needed. Responsible for Employee Retention and Motivation
• Drive and implement delivery best practices, governance, and best practices to ensure predictable delivery and high customer satisfaction
• Establish cadence within the client organization and Cognizant stakeholders to ensure proactive communication, risk management, escalation, and risk management processes are in place.
• Collaborate with cross-functional teams within Cognizant to drive collaborative account strategies and growth
• Remain abreast with Salesforce products, roadmaps, and best practices to engage in meaningful discussions with client organizations
• Ensure utilization parameters are achieved on a continuous basis as per practice guidance
• Be able to work under the guidance of practice leadership to achieve business goals as required

Qualifications:

• At least 15-20+ years of experience at a leading IT service or consulting firm with executive-level responsibilities in the Enterprise applications space with the majority of the last 5+ years. Being in the Salesforce ecosystem (preferably in Service or Sales Cloud)
• Understanding of the Salesforce offerings, including Sales Cloud, Service Cloud, FSL, Vlocity, Veeva, Commerce Cloud, Marketing Cloud, ServiceMax, Einstein, nCino, Mulesoft, etc.
• Experience consulting and delivering Salesforce enterprise applications is a requirement.
• Demonstrable experience managing and driving a practice with a global delivery model.
• You should also have a demonstrated track record in structuring high-value customer transformation deals that include significant complexity and offshore capabilities.
• Proven ability to lead and operate successfully in a collaborative, global organizational structure is vital to this role.
• Demonstrated commitment to developing and growing key accounts – with proven success in leading, growing, and developing a successful team and business base.
• The ability to travel as required is critical.

Preferred Skills:

• Provide Salesforce implementation best practices and delivery excellence methodologies to enable successful delivery within identified accounts.
• Responsible for account P&L with expectations for continued growth and seamless delivery
• Develop practice-related processes and procedures required for operational efficiency for Salesforce practice.
• You should be able to capitalize on existing relationships with executives at Salesforce and field-level sales organizations.

Why Cognizant Salesforce

• Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving ground-breaking experiences using Salesforce solutions.
• We have 9800+ Salesforce-skilled people globally.
• Ranked #3 in total number of certifications with an overall 4.77/5 rating in the Salesforce ecosystem.
• 2400+ projects for 800+ clients, many of which are Fortune 500 companies.
• Powered by our world-class global delivery, our unique partnership is based on our shared obsession with helping our clients create ground-breaking experiences.
• Cognizant's Salesforce services span Consulting & Advisory services, design, implementation, and continuous value improvement.
• 7 Innovation Partner Awards (Industry and market awards and rated the no.1 in 2 Industry Segments

Applications will be accepted until 11/30/2024.

The annual salary for this position is between $175,000 and $190,000, depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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