MANAGER - IT PAYMENTS

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST.  Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.The Manager will continue to build and support the IT Payments team that is developing the foundational services and systems to enable payment processing across multiple sales channels. These services and systems will provide a seamless and secure payment experience for our members while maximizing revenue and minimizing risk. The IT Payments Team is dedicated to providing Costco with world-class payment solutions to our global business worldwide.As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication. If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.ROLE      INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.      MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.      ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.      MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.      COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.      SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.      INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.      COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.      Leads a team of engineers and developers in the design, development, maintenance, and support of our payment processing platforms.      Collaborates with other IT leaders and stakeholders to define and ensure the platform features and functionality meets the needs of our business and is up-to-date with the latest technology trends.      Develops and maintains project plans, timelines, and budgets.      Manages the day-to-day activities of the Payment Development Team, including code reviews, design sessions, and testing activities.      Provides guidance and coaching to team members to ensure high-quality deliverables and consistent development practices.      Stays up-to-date with the latest technology trends and ensures that the platform is designed with scalability and security in mind.      Builds relationships with external vendors and partners to ensure that the platform integrates seamlessly with third-party applications and services.      Ensures that the platform meets all regulatory and compliance requirements.      Creates a seamless and secure payment experience for our members while maximizing revenue and minimizing risk.      Provides payments expertise to support the growth and changing needs of the business.      This is a full-time management/leadership position (45+ hours per week).REQUIRED      Minimum of at least 5 years of experience in an IT leadership role.      Strong technical background in software development.      Extensive experience with payment processing platforms including building and integrating payment gateways, token vaults, and fraud detection systems, with a deep understanding of related protocols and standards (e.g., PCI-DSS, OAuth, EMV, etc.).      Knowledge of regulatory and compliance requirements related to payment processing.      Excellent communication and leadership skills, with the ability to collaborate effectively with other IT leaders and stakeholders.      Strong project management skills, with experience in Agile methodologies.      Experience in building and managing high-performing development teams.      Proven experience in defining and implementing a strategy and/or large-scale plan to address business needs.      Passion to partner with the Business.      Strong critical thinking, analysis, and problem-solving skills, with attention to details.      Ability to lead with vision, but the willingness to help with execution.      Ability to calibrate and communicate the urgency of matters, particularly when there are many competing priorities.      Demonstrates a positive attitude, is self-motivated, responsible, conscientious, and detail oriented.      Able to work well under stress and handle crisis situations professionally.      Capable of working with diverse teams and promoting a positive culture.      Passion to engage with the team, elicit feedback, make improvements where possible, and remove roadblocks.      HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).Recommended:       Bachelor or Master degree in Computer Science or related field.Required Documents      Cover Letter      ResumeCalifornia applicants, please click here to review the Costco Applicant Privacy Notice. Pay Range: $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected] hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.