Manager, Customer Development (Hybrid)

About the Role:

 CrowdStrike is seeking a results-oriented Customer Development Manager who is ready to change the game! Leading a team of representatives (CDRs), you are responsible for driving pipeline generation for our customer sales teams. You thrive on in-person collaboration, a strong office culture, and cross-functional teaming. Your passion for on-boarding and mentoring CDRs will develop the future bench for our sales leaders. If you enjoy a fast-paced environment and managing CDRs who support high volume sales, this challenge is for you!
 

This role is hybrid, working  three days a week in the office. Residing within commuting distance of our Austin, TX office is required. 
 

What You’ll Do:

• Lead a team to over-achieve targets and deliver high-quality pipeline.

• Manage CDRs to execute on weekly campaigns, call-out days and KPIs including daily metrics, forecasting, and pipeline management.

• Engage with CDRs and managers, sharing best practices in prospecting techniques, including phone, email, social outreach, and use of intent data; and identifying cross-sell and upsell opportunities.

• Partner with Regional Directors and Sales Account Managers on territory development, and account planning.

• Attract, hire, and develop world-class CDR talent

• Coach, mentor and motivate to ensure a successful customer sales development team is in place and understands the role they play in generating revenue for the company.

• Provide analysis and insights on pipeline creation, lead quality, and team performance to CDR and sales account manager leadership.

• Collaborate with CDR stakeholders to ensure the team is supported to achieve goals i.e.) marketing, operations, enablement, etc.

• Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs; and ensuring timely participation in CDR Readiness and Sales Readiness programs.

What You’ll Need:

• 1+ years experience as a team lead or SDR/CDR manager

• Consistent track record of meeting and exceeding pipeline targets and KPIs..

• Strong EQ skills, practicing active-listening and empathy.

• Experience with Salesforce, Outreach, LinkedIn, 6Sense, and sales dashboards (Tableau, etc.)

• Passion for coaching your SDRs/CDRs to higher performance.

• Organized with problem-solving skills, and attention to detail.

• Strong communication and presentation skills.

• Possess a growth-mindset: fast learner, motivated, and driven

• Understands the cybersecurity landscape.

• 1 year of closing experience for a technology company is a plus!

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