CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WITH SECURITY CLEARANCE
D2 Consulting
Springfield VA 22009 US
As a Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO. HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WILL MAKE AN IMPACT Job Description: In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support. Key Responsibilities: Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
Respond to and resolve customer issues, providing top-tier technical support and customer service.
Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
Develop and maintain comprehensive documentation for application support procedures. What You'll Need to Succeed: Education and Experience: Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
5+ years of experience in IT, with a strong focus on cloud operations and customer support. Required Skills: Proficiency with AWS cloud services and infrastructure management.
Exceptional troubleshooting and problem-solving skills.
Experience in providing customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
Excellent communication and collaboration abilities.
? Location: On Company Site US Citizenship Required
Respond to and resolve customer issues, providing top-tier technical support and customer service.
Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
Develop and maintain comprehensive documentation for application support procedures. What You'll Need to Succeed: Education and Experience: Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
5+ years of experience in IT, with a strong focus on cloud operations and customer support. Required Skills: Proficiency with AWS cloud services and infrastructure management.
Exceptional troubleshooting and problem-solving skills.
Experience in providing customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
Excellent communication and collaboration abilities.
? Location: On Company Site US Citizenship Required