IT SPECIALIST (CUSTSPT) WITH SECURITY CLEARANCE

Duties * Serves as an IT Specialist providing customer support in one of more of the following areas: systems management, infrastructure support, assigned Automated Information Systems (AIS) and production management. * Ensures that the organizations strategic plan, mission, vision and values are communicated to the team and integrated into the team's goals, objectives, workplans and work products and services. * Articulates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completions. * Responds to and resolves customer requests for support and monitors/processes DLA Transaction Services exceptions and reject messages. * Serves as a senior team member of IT Specialists providing support of one or more assigned AIS's. * Responsible for analyzing the performance of the assigned AIS to ensure timely delivery of transactions/documents to DoD and private sector customers * Performs DLA Transaction Services enterprise management, system management, production administration and data administration customer support and/or technical support services. * Prepares reports and maintains or ensures the maintenance of records of work accomplishments and personal administrative information and coordinates the preparation, presentation and communication of information to the supervisor. * Maintains program and administrative reference materials, project files and documents and makes available policies, procedures and written instructions from the supervisor; maintains current knowledge on procedures, policies, directives, etc. Requirements Conditions of Employment * Must be a U.S. citizen * Tour of Duty: Set Schedule * Security Requirements: Critical-Sensitive with Secret * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: Yes * This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis. * This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6. Qualifications To qualify for an IT SPECIALIST (CUSTSPT), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: * Providing IT Specialist support with assigned Automated Information Systems (AISs), Centralized Customer Support, Information Center and/or Telecommunication Interfaces/Infrastructures. * Answering telephone calls, responding to emails, monitoring trouble ticket system and taking action to ensure correct support is provided. * Providing technical expertise and assistance for new/or transitioning customers and field representatives in establishing network connection, resolution of hardware, software and/or network problems, and establishes guidelines for support personnel to utilize. * Monitoring AIS and telecommunication processes as requested; distributing software changes, assisting customers and field representatives in performing application tests; and managing network connections. * Assisting senior applications and system programmers to identify problems with assigned AISs, operating systems, hardware, or file systems that are difficult to pinpoint. * Responding to technical problems recognized and reported by the installed user agent and analyzing problems, gathering data, and taking the corrective action. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Applicants may not qualify for this position based on education in lieu of specialized experience. Additional information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Information for Veterans is available at: http://www.dla.mil/Careers/Programs/veterans.aspx . As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace:The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * IT Customer Support (CUSTSPT) * IT Configuration Management (CUSTSPT) * IT Lifecycle Management (CUSTSPT) * Attention to Detail * Customer Service * Oral Communication * Problem Solving Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your f