Duties As a SUPPLY TECHNICIAN, GS-2005-7, you will perform the following duties and responsibilities: * Identifying and resolving customer complaints. * Notifying supervisor of persistent violations of standard procedures. * Analyzing customer complaints for trends or evidence of systemic problems. * Serving as the point of contact for customers with supply and service problems. * Following up to ensure issues have been resolved to the satisfaction of the customers and supervisor. * Making regular contact and visits with other organizations to gather information and resolve supply problems. * Recommending corrective action and/or advising the Supply System Analyst of problems requiring in depth systematic analysis. * Providing input to supervisors and program managers to correct procedural problems on automation and improve overall operations. Requirements Conditions of Employment MILITARY REQUIREMENTS : Compatible military grade and assignment required prior to the effective date of placement. This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. Areas of Consideration: CAT 4: Individuals eligible for membership in the New Jersey National Guard Military Grades: MINIMUM E4 National Guard Membership is required. Participation in direct deposit is mandatory. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigation. May be required to successfully complete a probationary period. Qualifications GENERAL EXPERIENCE : Do you have the General education, experience or knowledge of the following? * Involving supply actions and deciding the course of action to take. * Using computer and automation systems. SPECIALIZED EXPERIENCE : Do you have 12 months of Specialized education, experience or knowledge of the following? * Governing supply regulations, policies, procedures, and instructions. * Conducting extensive searches for required information. * Reconstructing records for complex supply transactions. * Providing supply operations support for activities. * Performing routine aspects of supply work based on practical knowledge of standard procedures. Education There are no educational requirements for this position. Additional information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( https://www.sss.gov/RegVer/wfRegistration.aspx ). If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application . Security Clearance Must be able to obtain a ______Secret Clearance within 1(One) Year of appointment. If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( https://www.sss.gov/RegVer/wfRegistration.aspx ). IF YOU COPY AND PASTE ANY PORTION OF THIS ANNOUNCEMENT, YOUR RESUME WILL BE DISQUALIFIED For Title 32 Dual-Status Positions: Selectee(s) must be within the military grade(s) listed in this job announcement prior to the effective date of placement into the technician position. (Applicant(s) (Enlisted) who are over grade must clearly state, in their resumes, their intentions to willingly take a reduction in grade) Bonuses For Title 32 Dual-Status Positions: Military Bonuses and Student Loan Repayment Program: If you are selected for this position, you should always check with your servicing incentive manager to verify how accepting this position will affect your entitlement prior to considering an offer of employment. Telework The option to telework is subject to the supervisor/branch chief and Director's approval. NOTE: If the individual selected is currently on a Title 10 or Title 32 tour no action can be taken until he/she is released from tour Our agency supports the Federal Labor Relations Authority (FLRA) policies on labor relations, ensuring that all dual status T-32 technicians can engage with authorized union representation if they choose to do so. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Customer Service (Clerical/Technical), Manages and Organizes Information, and Technical Competence * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. 1. Your Resume showing work schedule, hours worked per week, dates of employment and duties performed. Your full name, address, civilian email address and current telephone number must be on your resume. YOU ARE REQUIRED TO DOCUMENT IN YOUR RESUME EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. To avoid plagiarism, DO NOT copy and paste the positions description or qualifications from this announcement into your resume. YOU WILL BE DISQUALIFIED FOR PLAGIARISM Your resume must show relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr.), hours per week & salary. Incomplete resumes will result in the applicant not being considered for the position. Example: $65,000 per year; 40 hours per week, January 2010-July 2019 or January 2006-present........DETAILED description of your experience and qualifications. If your resume does not contain this information, your application will be marked as incomplete, and you will not receive consideration for this position. 2. Your most recent (non-award) Standard Form 50 (SF50). (if applicable) Prior/current Federal employees are required to submit their most recent SF 50 with their packet. The SF-50(s) must reflect the highest grade and step held in Federal Service that demonstrates one year time in grade. 3. Proof of Certification, License, Clearance cert, SRB, ORB, RIP and unofficial transcripts (with credit hours, degree completion status, etc..) for all requisite certification requirements as outlined within this job opportunity announcement. (If applicable) 4. Supporting documentation for all Veterans' Preference claims i.e., DD 214, SF-15, Medical Information, etc. (if applicable) If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference. - 10-Point Veterans' Preference: You MUST submit a signed SF-15, Application for 10-Point Veterans' Preference plus the supporting documentation as required by the SF-15. - 5-Point Veterans' Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active-duty service. Acceptable documentation for claiming Vet Pref: https://www.fedshirevets.gov/job-seekers/veterans-preference/#content Determine your eligibility for Veterans' Preference in hiring elaws - Veterans' Preference Advisor (dol.gov) PLEA