Customer Service Representative - Erie Home

About Erie Home

Established in 1976 and headquartered in Toledo, Ohio, Erie Home is a national leader in home improvement, consistently ranking among the Top 10 in Qualified Remodeler's Top 500 for 2025. With over 100 locations and over $600M in annual revenue, we are rapidly expanding into new markets, backed by decades of industry expertise and the support of Gridiron Capital. At Erie Home, we transform houses into homes with industry-leading residential roofing and basement waterproofing solutions, protecting homeowners' most valuable investments. Join a company where growth, connection, and leadership drive continued success.

About the Role

The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance.

Key Responsibilities:

• Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
• Review contract with customer post-sale to ensure accuracy and completeness.
• Schedule installation with the customer and assign the job to an installation contractor.
• Schedule service customers with local technicians, as needed.
• Review completed service tickets for quality assurance in region.
• Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.
• Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.
• May process change orders.

Benefits:

• Competitive Compensation
• Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more
• FSA/HSA Options
• 401(k) with company match
• Paid Personal Time Off & Holiday Pay
• Growth Opportunities in a Fast-Paced Environment

Requirements:

• 3 years of experience in customer communication.

• Ability to handle and overcome customer objections.

• Proficient in computer use and data entry.

Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Erie Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with Erie Home.

Diversity and Inclusion Statement

Erie Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Erie Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Erie Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].