Senior Talent Acquisition Operations Specialist – Contingent Labor Management

Location: Abbott Park, Illinois

Duration: 6+ Months (potential for conversion to hire)

Pay Rate: $60 - $70 per hour

100% Onsite

Responsibilities

• Lead day to day MSP program operations, ensuring SLA/KPI adherence, optimized rate cards, and high-performing supplier partnerships.
• Manage VMS activities (e.g., Beeline, SAP Fieldglass), including requisition workflows, approvals, compliance checks, reporting, and user support.
• Conduct quarterly business reviews with MSP and suppliers; drive action plans focused on fill rates, time to fill, quality, DEI outcomes, and cost optimization.
• Maintain and update program processes, policies, and SOPs in alignment with Procurement, Legal, HR, and other stakeholders.
• Serve as the primary escalation point for hiring managers and functional leaders to resolve issues promptly.
• Lead change management for new processes, technology enhancements, and policy updates; deliver training and enablement sessions.
• Ensure compliance with worker classification rules, co-employment risk mitigation, tenure/cooling policies, and data privacy guidelines.
• Partner with Legal/Compliance on audits, documentation hygiene, and remediation as needed.
• Monitor and govern rate adherence, exceptions, and waivers.
• Own program metrics and dashboards to track cycle times, cost savings, quality, supplier mix, and diversity utilization.
• Analyze trends to recommend sourcing strategies, rate card updates, and workforce mix decisions (contingent vs. FTE vs. SOW).
• Lead cross-functional projects aimed at improving efficiency, stakeholder experience, and operational outcomes.

Key Success Factors

• Advanced knowledge in MSP program operations.
• Strong business acumen with the ability to influence senior stakeholders, negotiate with suppliers, and drive organizational change.
• Excellent written and verbal communication skills; comfortable delivering training and executive-level updates.

Required Qualifications

• Bachelor’s degree in Business, HR, Supply Chain, Operations, or related field.
• 6–8+ years of experience in contingent workforce, staffing, or MSP program operations with strong knowledge of MSP/VMS models.
• 2+ years of people leadership experience (direct or matrix).
• Demonstrated project management experience including scoping, planning, risk mitigation, and stakeholder communication.
• Proficiency with VMS platforms (e.g., Beeline, SAP Fieldglass, Coupa) and advanced Excel; experience with BI tools (Power BI, Tableau) is a plus.

Preferred Qualifications

• Experience overseeing SOW engagements in addition to staff augmentation programs.
• Background in regulated industries such as healthcare, life sciences, financial services, or manufacturing.
• Familiarity with global contingent workforce models (e.g., EOR, PEO) and international compliance nuances.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)