CALL CENTER - COLLECTOR (BILINGUAL: SPANISH)
Exploria Resorts
Kissimmee FL 34747 US
Join Our Team at Exploria Resorts!
Position: Call Center - Collector HOA Representative (Bilingual: Spanish)
Are you ready to embrace a new opportunity and make a meaningful impact? Were hiring detail-oriented individuals to join our incentive-based HOA team! No prior experience is necessaryif youre eager to learn and driven by success, we want to hear from you.
Compensation:
- $15/Hour + Monthly Bonus!
- Average of $200-$1,000 per Month in Bonuses!
Hours/Shift:
-Fulltime, 40 hours a week
-The department is open Monday-Saturday, Closed Sundays
- Shift times: 8 am-5 pm or 11 am-7 pm (must have the flexibility to work both.)
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Responsibilities and Duties:
- Responsible for collecting money due from the owners to the HOA
- Make telephone calls using manual and auto-dial methods.
- Maintain a complete debt collection portfolio using the support framework designed. i.e., learning the policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieving a successful recovery.
- Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, property use forms for department networking, and skip tracing methods.
- Master the collection system to appropriately and effectively work the debts assigned.
- Understand FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products.
Qualifications and Skills:
- High School Diploma
- Call Center experience preferred.
- Basic computer skills are required, intermediate preferred.
Physical Demands:
- Ability to sit for an entire shift.
- Constant computer and phone usage
Required Competencies:
- Bilingual in Spanish and English
- Good communication skills with other staff and colleagues
- Perform various projects requested by supervisors/managers.
- Ability to follow instructions.
- Detail-oriented
- Phone etiquette
- Be able to work independently.
Sign up to join our mailing list and hear about future opportunities: