CUSTOMER SERVICE / SALES REPRESENTATIVE (OPC)
Exploria Resorts
Maryville TN 37803 US
Do you have prior Sales or Marketing experience or even a role where you had to work for commissions or tips? We have a great opportunity for you and are looking for someone to join our dynamic team as an OPC Representative in the beautiful Gatlinburg area! Engage with potential clients, share exciting vacation ownership opportunities, and help create unforgettable experiences. This role offers competitive commissions, benefits and the chance to thrive in a vibrant environment. See more details below and APPLY NOW!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Marketing Sales Representative
(OPC - Outside Public Contact)
Full Time -Average Compensation $55/Hour!
Open Availability Required
Location: Gatlinburg Town Square by Exploria Resorts
Job Summary:
The OPC Representative will work in the Gatlinburg area, engaging with the public and inviting them to attend Vacation Ownership Presentations. The OPC will be responsible for pre-qualifying prospective clients to ensure they meet the established guidelines to attend the presentation.
Responsibilities & Duties:
- Delivers a branded and scripted marketing pitch
- Books qualified prospects for a Vacation Ownership presentation
- Maintains the site minimum standard for production, bounce-back sales, and budgeted volume per month
- Books and sells area activities to customers
- Provides guests with site and area information upon request
- Remains current on all area attractions, events, and dining options
- Reports all negative customer experiences to management
- Responsible for attending all staff meetings and training, as requested by management.
- Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
- Adhere to company standards and maintain compliance with all policies and procedures.
Qualifications & Skills:
- High School Diploma or Equivalent.
- Previous OPC experience is preferred.
- Tennessee Acquisition Agent License is highly preferred.
- Prior experience in sales, marketing, or a commission driven role
- Computer proficiency in Microsoft Word, Excel, and Outlook.
- Basic mathematical skills, including the ability to calculate percentages and discounts.
- Excellent customer service skills.
- Excellent time management skills, including the ability to organize and manage multiple priorities.
- Ability to establish and maintain cooperative working relationships with internal and external Customers.
- Able to use sound judgment; and work independently, with minimal supervision.
- Ability to work nights, weekends, and holidays.