Customer Service Support Specialist

Customer Service Support SpecialistApply NowDescription/Job SummaryAt FCS Financial, part of the nationwide Farm Credit System, we are looking for a Customer Service Support Specialist to join our Ag & Rural Lending Team!  FCS Financial is a member of the largest agriculture lending cooperative in the United States today.  At FCS, we seek individuals who share passion for agriculture, rural living and helping people achieve their goals and dreams!  We are looking for a friendly, confident, customer focused, pro-active, organized, and precise individual that enjoys working with our customers! This position provides front-line customer service in a branch office and coordinates office operations as well as assisting Loan Officers in preparing loan packages that meet procedural and regulatory requirements. This includes, but is not limited to, collecting personal data, preparing loan closing documentation, and organizing and analyzing data for completeness. Additionally, this person applies standard processes, policies and procedures to determine actions on various account maintenance activities.The salary range for this position is $37,000 - $50,000, however salary is commensurate with experience.This position is located in Higginsville, Missouri. Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.   This position is classified as Non-Exempt under the Fair Labor Standards Act.This position is open until filled.Department:   Marketplace Services      Reports To:  Customer Service Team Leader - Ag & Rural LendingSupervises:   NoneResponsibilities/DutiesJob FunctionsCustomer ServiceAnswers the phones and assists walk in customers by assessing and interpreting customer needs.Responds to customer request and /or identifies staff member who should respond to customer request.Accepts, identifies and processes loan payments and provides receipts to customersProvides standard information on rates, products and insurance to customers.Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary servicesLoan Coordination, Origination, Processing and ServicingAssists the Financial Services Officers in preparing loan packages that meet procedural and regulatory requirements by:Assisting in the collection of personal and financial dataCompleting data entry for loan submissionOrganizing and reviewing data for completeness and accuracy (underwriting/ loan servicing, etc.)Preparing loan closing documentationVerifying adequate insurance coverage and local, state and third party required loan documentationInterpreting and satisfying loan approval conditions and reconciling verificationsCompleting and submitting documents for various government sponsored loans per program requirements (MoFirst, FSA, etc.)Processing loan servicing action requestPost close data review and maintenanceOrdering and reviewing title work and appraisalsFollows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)Completes lien searchesMaintains electronic filesCompletes loan verifications for third partiesCompletes Loan to Note VerificationAccount MaintenanceApplies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:Posting receipts and disbursements dailyMonitoring daily, monthly and year end reports to identify and resolve discrepanciesProcessing incoming and outgoing electronic transfers Making initial customer contact on early delinquent paymentsCorrecting customer account payment or disbursement entriesMonitoring monthly UCC ContinuationsDetermines need for collateral releases and returns paid notes in compliance with paid in full loan proceduresMonitors property or crop insurance documentation to ensure requirements are metOffice DutiesContacts service providers for office equipment maintenance and document shreddingOrders office suppliesSchedules and sets up for meetings and events for internal and external groupsAuthorizes invoices for office expensesHandles internal and external mailOther duties as assigned to meet the needs of the organization.Required SkillsMinimum QualificationsHigh School diplomaOr an equivalent combination of education and experience sufficient to perform the essential functions of the jobRequired Knowledge and SkillsWorking knowledge of the operation of a multi-line phone systemGeneral knowledge of credit processing proceduresGeneral knowledge of accounting practices and proceduresOral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customersSkill in listening and conveying awareness of a customer's problem or issue to find resolutionSkill in performing a variety of duties, often changing from one task to another of a different natureSkill in organizing material and information in a systematic way to optimize efficiencySkill in recognizing and maintaining confidential informationSkill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ dataApply NowWe are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.For more information about our commitment to equal employment opportunity