Description/Job SummaryAt FCS Financial, part of the Farm Credit System and largest lending cooperative in the United States, we are looking for a Team Leader, Title Services to join our top-quality team! Position OverviewThis position leads staff in the Title Services Department which includes Title Closing Specialist and Title and Escrow Officers in providing service and support to both internal and external clients by producing timely, efficient, accurate and regulatory compliant title commitments and policies, and providing closing and escrow functions for transactions with agricultural and consumer loans secured by agricultural, commercial and residential real estate.If you want to work for a company that offers flexible work options such as flexible hours and hybrid work option now is a great time to join our team!Preferred office location is in Jefferson City, MO. This position is classified as Exempt under the Fair Labor Standards Act.This position is open until filled.Department: Legal Services Reports To: Vice President, Loan ServicesSupervises: Title Closing Specialist, Title and Escrow Officers Responsibilities/DutiesJob Functions*PercentageJob Functions30%Leadership & TrainingDevelops, motivates, and evaluates a team of Title Closing Specialist and Title/Escrow OfficersRecommends filling positions, hiring decisions, and and promotionsDetermines division of responsibilities and provides work guidance and directionMonitors and manages staff workload and provides assistance as neededRecommends and implements performance standards and goalsMonitors leaves of absences, evaluates, approves requested time offApproves, denies, submits staff expense reportsIdentifies training needs and timing of training25%Title Services OperationsDevelop title agency policies, procedures and processes considering the Association’s related closing and escrow functions and processes.Leads title services activities including building and maintaining relationships with internal staff, vendor searchers and real estate agents.Provides direction, training, and support to team members related to title and closing processes and proceduresDevelops and prepares monthly reports to Risk Management and Executive LeadershipWorks with Vice President, Title and Loan Services to resolve title issuesMonitors reports for title services documentation25%Title Services Documentation and Closing Coordination:Process incoming files to include reviewing documents, sales contracts, lender title orders, entering data into title production software, obtaining tax information, and requesting additional title informationMay perform title searches and examinations as neededPrepares, supervises and finalizes title commitments and title policiesFacilitates and supervises preparation of grant deeds, quitclaim deeds, notes, deeds of trust, requests for notice, subordination agreements, financing statements, and the likeWorks with the Title Services, Loan Services and Marketplace in resolving issues (e.g., legal descriptions, easements, lot splits, vesting, federal tax liens, liens, abstracts of judgment, bankruptcies, boundary disputes, and encroachments)Completes settlement statements based on appropriate documentationFollows company standards and practices when processing transactions, as well as applicable state laws and guidelinesCoordinates the closing of an escrow between the principals of the escrowCoordinate with underwriters or internal legal counsel as necessary for approval of items, if requiredReviews closing instructions, escrow letters and various other documents for loan closingsCoordinates closings with Loan Services and Marketplace staffCommunicates closing requirements and confirms requirements are met15%Training Development and PresentationDevelops a plan to onboard new employeesIdentifies topics to be included in formal training for Title Services department staff (Training Academy)Develops training materialsSchedules training sessionsPresents training materialsProvides coaching and direction to Title Closing Specialist and Title and Escrow Officers5%Policies and ProceduresServes as a member of various workgroups involved in the development and recommendation of updates to policies, procedures, and processesStays abreast of policy, procedure, and process changes and communicates updates and revisions to staffn/aOther duties as assigned to meet the needs of the organization.Required SkillsMinimum QualificationsBachelor’s degree in business, accounting, or a related field,5+ years of direct experience in the land title industry, title agency management experience preferredA Missouri Title Agent License is preferred, or ability to obtain a Missouri license within 3 months of hiringValid Missouri driver’s licenseOr an equivalent combination of education and experience sufficient to perform the essential functions of the jobRequired Knowledge and SkillsPossesses extensive knowledge in all areas of escrow and title operationSkill in performing a variety of duties, often changing from one task to another of a different natureAttentive to detailGeneral knowledge of mortgage and commercial loan documentation, loan closing and disbursementsGeneral knowledge of real estate terminology and contractsGeneral knowledge of consumer lending lawsCommunication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex issuesSkill in listening and conveying awareness of a customer's problem or issue to find resolutionSkill in utilizing Word, Excel, PowerPoint, and Outlook to increase efficiency and/or effectivenessSkill in processing complex, detailed information in an accurate and thorough verbal and written communication skills, sufficient to share and exchange information effectively with peers, subordinates, supervisor and both internal and external customersSkill in setting priorities to reflect the importance of job responsibilitiesMust be detail-oriented, organized, self-motivated and able to work independently.Skill in managing, coaching, motivating and developing a teamExpert customer service skills, including the ability to communicate complicated information, deliver bad news effectively, and exceed customer expectationsResponsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data