Digital Consumer Identity-Product Owner

Location: On site in Nashville, TN, Memphis, TN, Birmingham, AL, Raleigh, NC

Summary: 

We are seeking a highly motivated and experienced Product Owner to lead the development and enhancement of our digital banking products. As a Product Owner at First Horizon, you will lead an agile team to deliver new features for the First Horizon Digital Banking platform. The ideal candidate will have a strong background in product management, an understanding of the financial services industry, and a passion for delivering high impact features.

Key Responsibilities:

Product Vision and Strategy:
• Work closely with Product Manager to develop and execute the product vision and strategy for digital banking.
• Develop and maintain a product roadmap that aligns with business goals and customer needs.

Market Research and Analysis:
• Conduct market research to identify customer needs, market trends, and competitive landscape.
• Analyze data to inform product decisions and optimize product performance.

Product Development:
• Collaborate with cross-functional teams including UX/UI designers, developers, and QA to deliver high-quality digital banking solutions.
• Prioritize and manage the product backlog, ensuring the most valuable features are delivered.

Stakeholder Management:
• Engage with stakeholders to gather requirements, provide updates, and manage expectations.
• Ensure alignment between business objectives and product development efforts.

Customer Focus:
• Advocate for the customer by ensuring that product features and enhancements are designed to improve the customer experience.
• Gather and incorporate customer feedback into the product development process.
• Ensure that all new digital banking products comply with regulatory requirements and security standards.
• Collaborate with legal and compliance teams to address any regulatory concerns.

Performance Monitoring:
• Define key performance indicators (KPIs) to measure product success.
• Monitor product performance and use insights to drive continuous improvement.

Qualifications:

Education:
• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field preferred.

Experience:
• 5+ years of experience in product management, preferably in digital banking or financial services.
• Proven track record of successfully launching and managing digital products.

Skills:
• Strong understanding of digital banking technologies and trends.
• Excellent analytical and problem-solving skills.
• Crisp communicator, a talent for precise articulation of complex concepts.
• Strong interpersonal skills, able to build relationships across the organization.
• Ability to work effectively managing multiple deadlines in cross-functional environment.
• Proficiency with product management tools (Jira, Confluence, Miro, Sharepoint, Figma, etc..)

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)