Warehouse Manager

Position: Warehouse Manager

Pay Rate: $90,000 - $100,000 per year

Core Responsibilities & Duties:

• Ensure all Inbound & Outbound SLA goals are met while orders are shipping accurately according to client & customer needs

• Managing the Operations of the warehouse including the following departments: Picking, Packing, Receiving, Traffic, Returns, VAS, Inventory & maintenance 

• Plan & execute that DTC & wholesale outbound shipping is on track while working with Traffic to ensure orders are shipping on time 

• Developing the warehouse leadership team: 

  • Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off

  • Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment 

  • Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met 

• Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met 

• Work with upper management to optimize the processes of each department for efficiency & accuracy 

• Maintaining an awareness of business needs, including new policies, clients or processes

• Ensure that all scheduled projects are successfully completed 

• Oversee that the facility and all employees are in compliance with current safety procedures

• Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards

• Interacting with the accounting department to ensure accurate billing and collections

• Serving as the main point of contact for after-hours service-related issues and requests

• Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle

• Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards

• Maintaining regular contact with CS & higher management for updates, changes & improvements 

• Qualifying and interviewing job candidates for the warehouse departments with the assistance of the Human Resource team

• Conducting yearly performance reviews for warehouse team members 

• Providing corrective action plans to employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations

• Maintaining and protecting the confidentiality of employee records, and other sensitive information 

• Assuming additional duties as required by the business or assigned by the Upper Manager

Job Requirements & Qualifications:

• 4+ years of management and operations experience in 3PL or warehouse equivalent jobs 

• 2+ years of experience utilizing a Warehouse Management System 

• Ability to be certified & train warehouse staff in motorized material handling equipment 

• Comprehensive knowledge of the transportation, freight, and logistics industry

• Ability to occasionally travel in order meet business needs 

• Strong organization and project management skills

• Excellent communication, sales, leadership, teamwork, and negotiation skills

• Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth 

• Ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities

• Sound administrative skills and well-developed management skills

• Strong analytical, numerical, and reasoning abilities 

• Strong customer service and interpersonal skills 

• Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with customers and prospects 

• Computer Knowledge- Word, Excel, Outlook, and other programs

• Strong work ethic 

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Forward Air is an Equal Opportunity employer.