Account Representative

Position: Account Administrator

Job Description:

Forward Air, Complete is seeking an Account Administrator who will play an integral role in the organizational strength of our company. The Account Administrator will provide administrative support to all managers. These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties:

• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff

• Maximize office productivity through proficient use of appropriate software applications

• Establish uniform correspondence procedures and style practices

• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files

• Maintain contact with customers, ensuring high level of customer satisfaction

• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed

• Data entry

• Analyze data within Excel to identify trends

• Build customized reports within Excel

• Communicate changes, expectations and feedback effectively to relevant departments and levels of management

• Actively monitor email and phone and complete all assignments and requests daily

• Other duties as assigned

Requirements:

• Strong customer service skills with focus on performance recognition

• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities

• Proficiency in planning written and verbal communications

• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)

• Excellent interpersonal skills both written and oral

• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes

• Experience working in a transportation office environment a plus

• Make decisions and or final recommendations which affect multiple departments

• Intermodal transportation exposure is a plus

• Type 30+ WPM preferred

• Multitasking in fast-paced environment

• Self- motivated with critical thinking and problem solving skills

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic

• Must have the ability to work in a fast paced environment

• Strong verbal and written communication skills

• Experience with AS400 operating systems is a plus

• Transportation industry knowledge and experience is a plus

• Excellent attention to detail

Benefits:

• Recession Resistant

• Comprehensive Benefits Package

• Opportunity to build a Nationwide Network of Professional Connections

• Promotional Opportunities into many verticals within the Company

Forward Air is an Equal Opportunity employer.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication