SENIOR DIRECTOR - APPLICATION DEVELOPMENT & SUPPORT

SENIOR DIRECTOR APPLICATION DEVELOPMENT AND SUPPORT

BASIC FUNCTION:
Under the direction of the Chief Technology Officer, supervise and coordinate the operations and
activities of the development and software support of large-scale data applications; provide technical
expertise in the design, build, development, technical evaluation, and testing of a large-scale
enterprise business system that includes, but is not limited to, financial, budgeting, payroll,
purchasing, business intelligence, and human resources functions for the office of the Fresno
County Superintendent of Schools (FCSS) and school districts; supervise and evaluate the
performance of assigned personnel.

ESSENTIAL DUTIES:
Approve and ensure proper functionality of new and modified programs; coordinate and maintain
team-programming standards for software development; research and resolve database and/or
software problems; develop implementation plans and provide application support.
Collaborate with other technical staff on the installation of hardware and software of the
infrastructure for the enterprise business system.
Communicate with County Office personnel and outside agencies to exchange information,
coordinate activities and programs and resolve issues or concerns.
Coordinate the testing, scheduling, installation, and support of vendor-issued patches, fixes, and
enhancements.
Create and enforce security standards; verify stability, interoperability, portability, security, and
scalability of application architecture.
Develop and maintain detailed design and specification documentation for all applications and
databases.
Document and analyze technical business system processes and workflow to identify specific
areas of necessary change and opportunities for improvement.
Establish and maintain contact with users in the analysis of computer systems and procedures
and determination of program feasibility and development; analyze requests for application
additions and revisions; confer with users to determine software requirements and desired
output, resolve problems and provide support and assistance.
Evaluate application development needs and apply technical principles and concepts to develop
business solutions.
Facilitate the collection, management, manipulation, reporting and distribution of computerized
data used for analysis; design, install, upgrade and configure software applications to ensure
smooth running of assigned computer systems; develop and modify existing programs and
procedures to improve and resolve problems with computerized reporting and record
maintenance.
Lead an application development team in performing a variety of specialized duties in the
programming, development, maintenance and analysis of computer applications and databases
to resolve software problems, meet County Office needs, enhance job performance and provide
for system enhancements; prioritize County Office programming needs, coordinate project
assignments and establish time lines; independently maintain a large software application.

Lead and coordinate the development, maintenance, and dissemination of business continuity,
and data recovery policies, standards, procedures, and practices; ensure appropriate backup
and recovery systems are in place for business continuity and disaster recovery purposes.

Oversee and participate in training and technical support activities to provide assistance to
system users; ensure user understanding of new and modified system applications; receive and
respond to user requests and complaints regarding system problems, malfunctions, issues and
concerns; make software and hardware presentations as needed; assist users with maintaining
automated records and generating computerized reports as directed.

Participate in the development and implementation of goals, objectives, policies, and priorities
for assigned applications; recommend and administer policies and procedures.

Prepare and maintain a variety of records and reports related to applications, databases,
systems, personnel and assigned activities; prepare programming documentation and error logs;
develop application system flow charts; generate a variety of computerized reports as required.

Prepare design concept documents; conduct needs analysis; supervise the testing, monitoring
and analysis of new and revised applications for effectiveness and compliance with established
goals, standards and procedures; create test plans and develop test data for debugging
programs; run test data in actual computer operations; detect and resolve programming errors
and miscalculations; troubleshoot and resolve application malfunctions.

Review and provide recommendations concerning annual hardware and software contracts.

Supervise and participate in the research, design, development and implementation of new
system applications; reengineer business application software systems into latest computer
software products; modify existing programs to enhance database operations and functions;
integrate new software and revise programs as necessary to ensure adaptation with existing
computer systems; analyze new software and hardware products; develop project plans and
manage team activities; utilize design and development tools; assign employee duties and
review work to ensure accuracy and completeness; schedule staff to meet County Office and
school districts programming needs, priorities and time lines.

Interview, select, supervise and evaluate the performance of assigned staff; coordinate and
direct employee assignments and review work to ensure compliance with established plans,
strategies, standards, requirements and procedures as needed; work with employees to correct
identified deficiencies; review recommended transfers, reassignments, disciplinary actions
and/or termination.

Train and provide work direction and guidance to assigned personnel; assign duties and review
work to ensure accuracy and completeness; provide input concerning employee interviews and
evaluations as requested.
Attend, conduct and participate in a variety of assigned meetings, committees, conferences, inservices and/or special events.
Comply with schedules, policies, regulations, procedures, orders, and directives of the County
Superintendent.

KNOWLEDGE OF:
Accounting and double-entry bookkeeping systems and procedures.
Computer programming systems, applications and languages utilized by the County Office.
County Office organization, operations, policies and objectives. Excellent oral and written
communication skills.
Interpersonal skills using tact, patience and courtesy.
Organization and direction of operations and activities related to the programming, development,
maintenance and analysis of computer applications, systems and databases.
Principles and practices of Agile software development methodology.
Principles and practices of enterprise business system functionality, structure, implementation,
analysis and design, build, test, and deploy.
Principles and practices of supervision and training.
Principles and practices of system testing, troubleshooting, analysis, and security administration.
Principles, practices and techniques used in the development, maintenance and analysis of
computer systems, databases and applications.
Processes and practices in developing technical systems documentation.
Record-keeping and report preparation techniques.
Software design concepts, programming standards and lifecycle management.
Standardize account code system standards.
System development life cycle, graphic user interface design.
Proper English usage, grammar, spelling, punctuation and vocabulary in all forms of
communication.
State Education Code, local, state and federal laws, codes, regulations and requirements and
county office organization, operations, policies and objectives as related to assigned activities
and/or instructional area.
Theoretical and technical aspects of field of specialty.

ABILITY TO:
Coordinate communications and information between other departments and school districts to
meet County Office needs concerning data reporting requirements and programming problems
and modifications.
Design applications to meet County Office needs, enhance job performance and provide for
system enhancements.
Facilitate the computerized collection, management, manipulation and distribution of data used
for analysis.
Maintain current knowledge of technological advances in the field.
Maintain records and prepare reports.
Meet schedules and timelines.
Organize and direct operations and activities related to the programming, development,
maintenance and analysis of computer applications and databases to resolve software
problems, meet County Office needs, enhance job performance and provide for system
enhancements.
Plan and organize work.
Prioritize County Office programming needs, coordinate project assignments and establish time
lines.
Supervise and participate in the research, design, development and implementation of new
system applications as appropriate.
Troubleshoot and resolve application malfunctions.
Senior Director Application Development and Support Page 4 of 5
Analyze and evaluate situations accurately and adopt an effective course of action.
Communicate effectively both orally and in writing.
Drive a vehicle to conduct work.
Ensure proper and timely resolution of issues, concerns and conflicts.
Interpret, apply, and explain rules, regulations, policies and procedures.
Maintain consistent, reasonably regular, punctual attendance consistent with federal, state and
local standards.
Safely and successfully perform essential job functions consistent with federal, state and local
standards, including meeting qualitative and/or quantitative productivity standards.
Supervise, train, guide and evaluate the performance of assigned personnel.
Work confidentially and with discretion.
Work independently with little direction.

EDUCATION:
Bachelor s degree preferred.

EXPERIENCE:

Five (5) years increasingly responsible experience using SQL, Object oriented languages such
as Java, Visual Basic, VB.Net, ASP.Net, C#, and C++; proficiency in the analysis, programming
and design of computer systems and applications.
Experience supervising a development team preferred.

Senior Director - Application Development & Support