Retirement Income Account Representative

National Insurance Services provides active employee and retiree benefits, health insurance solutions, and full benefit consulting services that address your unique challenges and issues. We are a broker, administrator, and consultant all rolled into one.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

Under the direct supervision of the VP of Retirement Income, this position provides quality and timely customer service to current Retirement Income clients of National Insurance Services through in-person visits, virtual meetings, and telephone calls. Other aspects of the role include identifying and closing additional growth opportunities, participant education, and compliance review.

This position supports an entire range of Retirement Income products, including Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs), 403(b) Special Pay Plans, Trust, Flexible Spending Accounts (FSAs), and Individual Coverage HRAs (ICHRAs).

This position will require attainment of Life & Health insurance license for each of the states in the assigned region. This position will also require attainment of Securities Industry Essentials (SIE) exam, Series 6, and Series 63.

This position will be based in the WI Home Office located in Brookfield, WI or the MN Regional Office in Eden Prairie, MN and will require 30%-50% of travel throughout western WI.

• Serve as main point of contact for service for our Retirement Income clients.
• Provide service and support to assigned caseload through onsite visits, virtual meetings, and phone calls. Performance will be partially based on number of visits and calls completed.
• Review current plan documents to ensure they’re up to date and in compliance with current IRS regulations and ACA. Prepare and execute amendments as needed based on plan design and regulatory changes.
• Implement newly sold cases, including preparing and executing plans documents, facilitating an implementation call with the client, providing employee/retiree education, and ensuring a smooth transition from the sales team to service team.
• Identify and close additional opportunities and track in CRM to help drive business growth. Work collaboratively with the sales team to discuss opportunities and additional applications for the client.
• Serve as liaison between clients, the internal service teams, and third-party administrator (TPA) to ensure clients’ inquiries are addressed timely and any issues are resolved timely and effectively.
• Serve as a compliance liaison, including providing IRS/ACA guidance to clients, reviewing employee contract/benefit language, and provide reports as necessary to comply with audit requests.
• Conduct employee and retiree meetings to educate participants about the plan(s).
• Respond to frequent client and participant inquiries, including questions regarding plan design, contributions, compliance, etc., via telephone and email.
• Collaborate with various TPA partners to ensure our clients’ needs are adequately met.
• Collaborate with VP of Retirement Income and sales team to identify new sales opportunities and for service enhancements.

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. 

Preferred:

• Two years of experience in customer service, preferably in an employee benefits related capacity or any combination of education and/or experience that would provide the equivalent background.
• Ability to read and interpret plan language and effectively communicate policy language and intent to customers.
• Demonstrated analytical skills. Must have a high aptitude for problem identification, investigation, and resolution.
• Must possess a high level of positive interpersonal skills and negotiation skills. Exhibit poise, tact, and diplomacy both to internal and external customers.
• Proficient in Word, Excel, Outlook, and Adobe Acrobat. Proven capacity to learn software programs developed in-house.
• Must have excellent command of the English language; oral and written. Moderate mathematical skills are required.
• Excels in a fast-paced environment with demonstrated ability to prioritize multiple, competing demands. Possesses excellent organizational skills.
• Willingness and enthusiasm to learn and apply concepts around new products, services, and procedural enhancements.
• Ability to work and make decisions independently and within a team environment.
• Experience with medical spending accounts, such as VEBAs, HRAs, HSAs, FSAs, and 403(b) plans preferred.
• Health and Life Insurance licenses preferred or the ability to obtain and maintain the licenses within 90 days of the hire date. Study materials to be provided, if needed.
• Securities Industry Essentials (SIE), Series 6, and Series 63 licenses preferred or ability to obtain and maintain the licenses within 180 days of the hire date. Study materials to be provided, if needed.
• Must have valid driver’s license and current auto insurance coverage.
• Ability to travel up to 30%-50% of the time and accommodation of overnight stays (~5-10 nights per year).

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.