Client Service Executive

About the Job

Are you ready for a new challenge? Do you want to be part of a winning team? We have experienced phenomenal growth over the past several years and are looking to add talented individuals to our team.

The ideal candidate for this position:

• Is passionate about assisting clients with both day-to-day and complex insurance needs.
• Thrives in a collaborative team environment.
• Is self-motivated and detail-oriented.
• Excels at marketing and servicing large commercial accounts (experience in the real estate industry is preferred).
• Enjoys learning and growing professionally.

If this sounds like you, we encourage you to reach out to us!

About Our Team

• Led by a Producer who is an EVP and Managing Director within Gallagher’s Global Real Estate & Hospitality Practice.
• Manages a book of $4MM+ in revenue and $41,000,000 in premium.
• A supportive team that values both our clients and one another.
• We foster a fun and engaging work environment.

• Many of our clients have been with us for 20+ years, reflecting strong, long-term relationships.
• We work hard and celebrate our success as a team through bonuses.
• There are opportunities for growth within the team.

The Client Service Manager plays a pivotal role in managing client relationships and ensuring satisfaction with Gallagher's products and services. This position involves serving as the primary point of contact for clients, addressing inquiries, resolving issues, and delivering exceptional customer service. The role also includes strategic collaboration with internal teams, identifying opportunities for growth, and maintaining strong client relationships.

Key Responsibilities:

1. Client Portfolio Management:

• Oversee a portfolio of clients, ensuring their needs are met and expectations exceeded.

1. Client Communication:

• Act as the main point of contact for clients, providing timely and accurate responses to inquiries.

1. Relationship Building:

• Develop and maintain strong relationships with clients, understanding their business objectives and delivering tailored solutions.

1. Internal Collaboration:

• Work closely with internal teams to resolve issues and ensure client satisfaction.

1. Client Meetings:

• Conduct regular meetings to review performance, identify improvement opportunities, and provide strategic recommendations.

1. Account Monitoring:

• Ensure accurate billing and timely payment for client accounts.

1. Industry Expertise:

• Stay informed about industry trends and best practices, offering insights and recommendations to clients.

1. Upselling and Cross-Selling:

• Identify opportunities to upsell and cross-sell Gallagher's products and services to existing clients.

1. Reporting:

• Prepare and present reports on client performance and satisfaction to senior management.

• Strong interpersonal and communication skills.
• Ability to build and maintain client relationships.
• Strategic thinking and problem-solving abilities.
• Knowledge of industry trends and best practices.
• Proficiency in account management and reporting.
• Collaborative mindset to work effectively with internal teams.
• Holds a current Property and Casualty License.

In addition to the qualities listed above, we are seeking someone who has:

• Insurance knowledge and 5+ years of experience managing client relationships.
• The ability to work independently and as part of a team, managing multiple priorities and deadlines effectively.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
• Excellent problem-solving and decision-making abilities.
• The ability to travel as required.

This is an exciting opportunity to join a dynamic and successful team within Gallagher’s Global Real Estate & Hospitality Practice. If you’re ready to take the next step in your career, we’d love to hear from you!

This role is essential in ensuring Gallagher's commitment to delivering tailored insurance solutions, effective risk management strategies, and organizational wellbeing initiatives.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.