Field Service Engineer - Pharma OSD Exp Required

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

Why should you join us? You could have access to…

• Vacation

• Free Parking

• Insurance

• Floating days

• Referral bonus

• Social Activities

GEA Group's Pharma and Food Applications Division is expanding! We are searching for our first Pharma Field Service Engineer in Canada to help support our growing business.

We are looking for someone who resides within 1 hour of Mississauga for this role, and has the ability to travel up to 50% to the United States and other parts of Canada.

Roles And Responsibilities:

• Drive optimal technical field service and engineering support in conjunction with GEA’s global 2nd level support team Core Technology Centers (CTCs) who are the OEMs of GEA Pharma.   

• Support the design, development and implementation of unique mechanical and automation upgrades, and add-ons to address customers’ process evolving needs. 

• Works in alignment with management within the Ticket system for technical support for the region.   

• Liaise with engineering colleagues both in US and CTCs. (Process, electrical and PLC documentation needs, mechanical upgrade and other, etc.)

• Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial measures.

• Document support request and actions taken with detailed written service reports following date driven processes and procedures

• Collect, record, and transcribe data within CRM and other systems for service actions and quality records  

• Perform mechanical checkout of equipment and coordinate overall startup activities for upgrade projects

• Contributes to team effort by completing all tasks as may be assigned by the supervisor

• Engages and supports and help lead FAT, SAT and site services for installation and commissioning of new equipment sales

• Support Field Service and other job duties as required

Service Administration:

• Assist with workload from Service Director, where necessary

• Attend technical meetings and seminars as requested

• Contributes with technical advice service sales for Pharma; representing the company in a professional manner for service and new equipment

• Provide technical support to troubleshoot problems with new and existing plants

• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions

• Listens carefully, contributes own opinions in a constructive matter

Your Profile / Qualifications

Profile And Qualifications:

• Bachelor's degree in Mechanical or Electrical Engineering HIGHLY PREFERRED
• 5+ years of directly related experience in a role showing a high degree of success and achieved status in service and equipment Service, installation and commissioning of Pharm OSD equipment and was regarded as a technical Subject Matter Expert, (SME)  
• Must have diverse skills in technical support with E2E process from design through installation of systems and aftermarket service and support
• Must possess the skills of remote support and have great communication abilities and the tools necessary to effectively solve problems
• Must have knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc.
• OSHA 10 training and basic certification
• Analytical capabilities, problem-solving skills and ability to think and offer solutions to customer issues quickly
• Strong Customer / market orientation with commitment to fast customer responses
• Adapts well to changes in assignments and priorities
• Ability to collaborate with dynamic and diverse teams
• Requires experience and a track record of successes in Batch, Granulation, Tablet presses with the pharmaceutical industry

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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