AVP of Operations

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We’re looking for an Area Vice President of Operations to join our team supporting our branches in Western Pennsylvania.  

To be qualified for this position: Registered Nurse STRONGLY preferred.  You must live within the western Pennsylvania area in order to be considered.  A minimum of 3 years in hospice or home health multi-site/regional executive leadership is required

The Area Vice President of Operations is responsible for assisting in the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost effective manner and to represent the company in the community.

You will report directly to the VP of Operations within a specific state/region.

• You’ll be responsible for leading the development, implementation and evaluation of operational policies and procedures for offices in an assigned territory
• You’ll direct and coordinate the Operational Functions for offices within your region
• You’ll be traveling regularly to your regional offices/branches
• You’ll be working side-by-side with your clinical and operational team to promote our hospice services and solidify the highest quality patient care in a cost effective manner

Job Responsibilities:

• Adheres to Organization’s Policy and Procedures
• Assists department in carrying out various programs and procedures
• Acts as a role model within and outside the Company
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about Department issues
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Participates in administrative staff meetings, committees, and special projects
• Recommends new approaches to effect on-going continual improvements to policies, procedures, and documentation
• Maintains compliance with federal and state regulations
• Performs other related duties as required and assigned
• Consistently promotes the company’s core values
• Completes required Compliance annual training

Essential Functions of Position

• Directs and coordinates the Local Functioning of Operational Functions
• Assists in assuring that the hospice meets and exceeds all applicable regulatory requirements or agencies and assumes responsibility for the readiness of the hospice all inspections, surveys, and review-including state licensure, federal certifications, and accreditations by implementing the company’s systems, policies and standards
• Assures policies in the following manner:
  • Supervises the compliance of all administrative functions and policies with applicable regulatory agencies – i.e., keeping personnel records up-to-date for Medicare surveys.
  • Maintains updated copies of all applicable regulations, statutes, and policies and procedures.
  • Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.
• Develops and expands revenue performance
• Develops and maintains key relationships with hospitals, nursing homes, physicians, and other healthcare organizations based on the corporate business plan and revenue budgets
• Manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions; and, also implemented with positive results to the hospice according to applicable state and federal law.
• Establishes collegial, on-going relationships with the key officials of contracting entities – including those who have line authority over discharge planning personnel – to promote the smooth and efficient functioning of such contracts.
• Responsible for supervision of day-to-day operation of program including, but not limited to, the following:
• Financial Management
• Employment Process
• Quality Assurance/Quality Improvement
• Payroll
• Admissions
• Medical Staff
• Systems Operations
• Business Plan
• Human Resource Policy
• Staff Development
• Responsible for the Patient and Family Services Program

Takes overall responsibility for the clinical services function at the Hospice including the home, hospital settings, nursing homes, and other locations.

Handles overall management of the Volunteer Program including supervising the director of volunteers.

Assures the performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff.

Assumes the role of official spokesperson for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.

Participates in the coordination of all aspects of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.

Qualifications:

• Familiarity with state and federal guidelines and regulations
• Multi-site leadership experience
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to work with confidential information
• Well organized and confident to work independently, but is a team player
• Ability to communicate clearly to remote field, mid-level, and executive staff
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Ability to balance multiple tasks and manage conflicting priorities
• Strong follow-up skills

 Education/Experience:

• RN Degree highly STRONGLY preferred; Bachelors’ degree in Business Related field may be considered
• Five years previous healthcare managerial experience required, of which 3 years in hospice or home health multi-site and regional executive leadership is required.

• Registered Nurse highly preferred
• Bachelors’ degree in Business Related field may be considered
• Minimum of five years healthcare managerial experience required
• Unencumbered and active RN license in state of residence if RN
• Hospice or Home Care experience strongly preferred

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace