CyberArk PAM Administrator

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

CyberArk PAM Administrator

POSITION LOCATION

Richmond, VA (Hybrid)

YOUR ROLE

The CyberArk Administrator will be responsible for managing, maintaining and supporting CyberArk environment. This includes ongoing solution design and development, hardening, disaster recovery, supporting users of the platform, onboarding new accounts, and identifying enhancements to support the requirements of the business. In addition to CyberArk Admin role other tasks related Security Services team responsibilities can be assigned.

What you will be doing

• Managing the CyberArk environment and dependent technologies, including Enterprise Password Vault, Central Password Manager, Password Vault Web Access, Privileged Session Manager, Windows and Linux operating systems

• Maintaining the maintenance schedules, life cycle and capacity plans for all CyberArk components

• Overseeing and supporting safe and platform creation

• Assisting safe owners in the onboarding of new accounts

• Performing day-to-day administration and support of the CyberArk environment, to include after-hours support, support during planned maintenance windows or critical support issues

• Manage incidents, service requests, and change tasks in the ITSM system of record; with ownership, and escalation of issues through resolution 

• Guide the development, adoption of and adherence to standard operating procedures as related to the use and management of the CyberArk environment, including developing and maintaining procedures for disaster recovery

• Accurately maintain all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, and other relevant documents

• Various reports generation

• Contribute as a member of a security operations team, occasionally assisting with other end user incidents and requests and serving in an on-call capacity

What you bring

• Good understanding of Privileged Access Management technologies 
• Experience working in enterprise level environments  
• Scripting languages Python, PowerShell, Linux shell 
• Linux OS & Windows experience  
• Experience with Windows Active Directory 
• Experience managing incidents, problems, requests, changes, within case management platforms (ServiceNow experience is preferred) 
• Bachelor’s degree in Computer Science, MIS or a related field 
• Experience working with virtualization technologies 
• Good understanding load balancers, firewalls and other network technologies
• Willingness to learn, set and achieve goals

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services