Network Operations Manager

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Network Operations Manager

*This role is not eligible for employment visa sponsorship *

POSITION LOCATION

Richmond, VA, Lynchburg, VA

YOUR ROLE

The Network Operations Manager is responsible for ensuring the reliability, security, and optimal performance of our network infrastructure. This role oversees the design, operation, and continuous improvement of enterprise networks—including edge, backbone, data center, and cloud environments—to maintain high availability and secure connectivity for users and systems. The manager leads technical engineering efforts, guides incident response, and collaborates with cross functional teams to implement modern network security and architectural best practices.

What you will be doing

• Lead a team of network engineers and analysts, providing guidance, mentoring, and oversight of operational workflows.
• Collaborate with cross-functional teams including security, infrastructure, cloud engineering, and application support.
• Drive incident, change, and problem management processes to minimize service disruptions.
• Optimize network performance, capacity, and resiliency through proactive monitoring, analytics, and continuous improvement initiatives.
• Lead upgrades, lifecycle management, patching, and modernization of network infrastructure.
• Support security initiatives such as microsegmentation, SASE/SSE deployments, compliance monitoring, and evaluation of new security products.
• Ensure secure connectivity for remote users, branch offices, and distributed teams using SASE/SSE solutions.
• Assess the effectiveness of network controls, architectures, and processes, making recommendations for enhancement.
• Evaluate emerging network and security technologies, contributing to strategic planning and roadmap development.
• Assist in managed services oversight and KPI tracking and accountability. ?

What you bring

• Bachelor’s Degree, preferably in Computer Science, Information Technology, or equivalent experience.
• 10+ years of experience in network engineering, network security, or network architecture roles with 3+ years of proven management experience.
• Working knowledge of Cisco and Palo Alto networking technologies.
• Experience with Cisco networking technologies.
• Strong analytical and problem-solving ability.
• Clear communication skills for both technical and non-technical audiences.
• Collaborative mindset with an emphasis on cross-team partnership.
• Ability to lead through change, prioritize effectively, and manage multiple concurrent initiatives.

Nice to have

• Experience in vendor and contract management, particularly with managed services providers.
• Experience supporting distributed teams across multiple time zones.
• Familiarity with security frameworks such as NIST CSF, CIS Controls, or ISO 27001 to help assess and enhance network controls.
• Experience developing and maturing KPIs, SLAs, and SLOs. ?

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services