Front Office Manager

Assistant Front Office Manager – Monterey, CA

Join a world-class hotel and spa in a scenic coastal destination, part of an elite hospitality team known for creating exceptional guest experiences. This is a unique opportunity with clear growth potential and robust support for relocation to Monterey, allowing you to advance your career within the luxury sector.

Assistant Front Office Manager Benefits & Compensation

• Competitive salary and relocation expenses
• PTO and sick days
• 401(k) with company match
• Pet insurance
• Professional growth opportunities in a supportive environment

Assistant Front Office Manager Requirements & Qualifications

• Minimum 2 years in a team-leading or management role overseeing front office services
• Proven ability to coach, teach, and develop staff
• Experience in resorts and multi-unit operations
• Direct oversight of Front Desk, Concierge, Lobby, Bell Services, and Reservations required
• Strong leadership and communication skills
• Expertise in departmental cohesion and team building

Assistant Front Office Manager Day-to-Day Responsibilities

• Hire, train, and manage front office staff, providing ongoing feedback and conducting regular performance evaluations
• Oversee scheduling, payroll, expense management, and adherence to accounting policies
• Ensure all guest interactions exceed 4-star service standards and maximize revenue opportunities through staff coaching and goal-setting
• Maintain effective knowledge of hotel operations, forecasting, staffing, and optimize labor costs based on business needs
• Foster a clean, organized, and welcoming environment in all front office and guest-facing areas
• Resolve guest and employee concerns promptly and professionally, acting as the main point of contact for escalated issues
• Collaborate with other departments to deliver seamless guest experiences and achieve operational objectives
• Represent the Front Office in meetings, drive departmental initiatives, and support continuous improvement of service standards
• Participate in the hotel’s Manager on Duty program and uphold all safety protocols

If you are passionate about luxury hospitality and ready to make an impact in a dynamic, high-touch environment, this role offers the chance to take your career to the next level.