Commercial Landscape Account Manager

We are seeking an experienced and highly motivated Commercial Landscaping Account Manager to join our dynamic team. The ideal candidate will have a strong background in landscaping services, project management, and customer relations. The Landscaping Account Manager will be responsible for managing client accounts, overseeing landscaping projects, snow removal process, ensuring high-quality service delivery, and fostering long-term relationships with clients. 

Key Responsibilities: 

• Serve as the primary point of contact for assigned client accounts. 
• Responsible for any snow and/or maintenance renewals as well any budgets needed by customer.  
• Build and maintain strong, long-term client relationships through regular communication and personalized service, ensuring continued client retention.  
• Knowledge of landscape maintenance, enhancement/construction and snow removal operations is mandatory.  
• Identify solutions to expand services and offer opportunities to landscape and snow removal clients. 
• Address and resolve client concerns or issues in a timely and professional manner related to landscape and snow removal operations.   
• Coordinate and manage landscaping projects from initiation to completion, ensuring timelines, budgets, and client specifications are met. 
• Work closely with assigned Production Manager and the operations team to schedule crews and allocate resources efficiently. 
• Partner with Production, Enhancement, and Irrigation Manager to provide clear communication of operational planning and execution to Director of Operations.  
• Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.  
• Ensure adherence to safety standards and environmental regulations. 
• Assist in identifying new business opportunities and contributing to sales growth by generating proposals and bids for enhancement projects. 
• Prepare and present detailed enhancement proposals to prospective clients. 
• Monitor project budgets and track expenses to ensure profitability. 
• Work closely with Enhancement Manager and crews to ensure projects execution from commencement to completion.  
• Clearly communicate to senior management on account status, project progress, and financial performance. 
• Approve invoices and ensure timely billing for services rendered. 
• Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that client needs are met. 
• Ensure all services related to landscape and snow removal, meet or exceed industry standards and client expectations. 
• Conduct regular quality control checks and resolve any issues promptly. 
• Adherence to current administrative policies and procedures.  
• All other duties as assigned. 

Qualifications: 

• Experience in landscaping management or a related field preferred. 
• Valid Driver’s License required 
• Proven track record of managing client accounts and successful project delivery. 
• Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture. 
• Excellent communication and interpersonal skills with the ability to build rapport with clients and teams. 
• Proficient in project management and budgeting. 
• Ability to work under pressure and handle multiple tasks simultaneously. 
• Strong problem-solving skills and attention to detail. 
• Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools) is a plus. 
• Goal oriented, strong collaborative mindset 
• Bilingual in Spanish a plus 

Physical Requirements: 

• Ability to perform site visits, including walking on uneven terrain and inspecting landscaping projects. 
• Ability to lift and carry up to 50 pounds. 

What We Offer: 

• Competitive salary and benefits package. 
• Opportunities for career growth and professional development. 
• A supportive, team-oriented work environment. 
• Access to industry training and certifications.