Personal Insurance Account Manager

Personal Lines Account Manager – Natick, MA

Join a respected insurance agency known for its supportive leadership, flexibility, and strong work-life balance. As a personal lines account manager, you’ll enjoy full ownership of your book of business, exposure to diverse accounts (including high-value homes), and the chance to grow with a company investing in technology and operational improvements.

Personal Lines Account Manager Benefits & Compensation

• Competitive base salary plus 20% commission on new and renewal business
• Comprehensive health, dental, and vision coverage
• Life insurance, long- and short-term disability benefits
• Generous paid time off
• 401(k) with company match
• Hybrid schedule (2 days in-office, 3 days remote)
• Collaborative, people-first environment with opportunities for growth

Personal Lines Account Manager Requirements & Qualifications

• Active Property & Casualty license, or ability to obtain within 90 days (required for commission eligibility)
• 3+ years of personal lines account management experience
• Proven experience quoting and renewing personal lines policies
• Ability to independently manage a full book of accounts and prioritize effectively
• Customer-focused mindset and strong communication skills
• Familiarity with a wide mix of personal lines products (home, auto, umbrella, boat)

Personal Lines Account Manager Day-to-Day Responsibilities

• Manage an assigned book of personal lines accounts with full ownership of each client relationship
• Act as the primary contact for client inquiries, endorsements, policy changes, and coverage questions
• Quote and remarket new and renewal business as needed
• Support clients throughout the entire claims process, as there is no separate claims department
• Ensure accurate policy documentation and workflow management within the agency system
• Collaborate with internal service staff and insurance carriers to resolve policy issues
• Deliver a high-touch, customer-first experience while balancing volume and attention to detail

This is a unique opportunity to build relationships and take true ownership within an established, client-centric agency.