Commercial Insurance Account Manager

Commercial Lines Account Manager – Northshore, MA

Join a respected insurance organization with a culture of kindness, strong accountability, and low turnover. This is an excellent opportunity to make an impact and grow your career within a collaborative, supportive team focused on delivering outstanding client service.

Commercial Lines Account Manager Benefits & Compensation

• Competitive base salary, with flexibility for the right experience
• 50% individual health coverage
• 3.5% 401(k) match (with employee contribution)
• Paid time off (PTO)
• Supportive and inclusive work culture
• Licensure reimbursement and incentives
• Full-time, Monday–Friday schedule (9:00 am–5:00 pm), in-office
• Potential for hybrid work schedule after onboarding

Commercial Lines Account Manager Requirements & Qualifications

• Minimum 3 years of insurance industry experience (5+ years preferred)
• Proven experience servicing personal and/or commercial insurance accounts
• Familiarity with agency workflows and carrier communications
• Experience using AMS360 software strongly preferred
• Strong organizational skills and attention to detail
• Professional verbal and written communication skills
• Insurance license not required at hire—licensure is encouraged, reimbursed, and incentivized
• Bilingual (Spanish strongly preferred)

Commercial Lines Account Manager Day-to-Day Responsibilities

• Service and manage an assigned book of small to mid-market commercial insurance accounts
• Act as the main point of contact for client inquiries, endorsements, policy changes, and coverage questions
• Process policy changes, certificates, audits, cancellations, and reinstatements
• Review policy documents for accuracy, coverage consistency, and compliance
• Coordinate closely with internal support staff for back-office processing
• Communicate with insurance carriers to address policy issues and fulfill service requests
• Support renewal cycles with client outreach, coverage reviews, and documentation follow-up
• Maintain accurate and detailed client records in AMS360
• Ensure a responsive, professional experience aligned with service standards
• Collaborate with team members to maintain smooth and accountable workflows

This is a growth-driven opportunity for candidates eager to advance within an organization that values its people, their development, and the quality of service provided to clients.