Personal Lines Account Manager

Join a well-respected, family-owned, independent insurance agency where your work truly matters and your relationships with clients make a real impact. Become part of a close-knit team that values work–life balance, supports your growth, and treats you like family from day one.

What You’ll Do

• Manage personal lines clients throughout the full policy cycle
• Deliver outstanding service through phone, email, and in-person interactions
• Explain coverages and policy options in a clear, customer-friendly way
• Prepare quotes for new and renewal business
• Handle endorsements, billing questions, cancellations, and policy updates
• Collaborate closely with producers and team members in a supportive environment
• Keep accurate records and follow agency procedures to ensure consistency

What We’re Looking For

• Active MA P&C license
• 3+ years of personal lines insurance experience preferred
• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks effectively
• QQCatalyst experience is helpful (not required)
• Bilingual in Spanish is a plus, but not required

Why You’ll Love Working Here

• $50K–$75K base salary + bonus potential
• Health, dental vision insurance
• 401(k) + company match
• PTO
• Close-knit, family-oriented culture with great work-life balance