Director of Front Office

Director of Front Office – Northern Virginia

Join a luxury 4-diamond resort as Director of Front Office and help shape the guest experience in an exceptional environment. This is a unique opportunity to become part of a world-class hospitality team, complete with relocation support and the chance to grow alongside industry leaders.

Director of Front Office Benefits & Compensation

• Competitive salary, plus annual bonus
• Relocation expenses for the right candidate
• 401(k) with company match
• Paid time off and sick days
• Growth and advancement opportunities within a respected hospitality group

Director of Front Office Requirements & Qualifications

• Minimum 4 years in a management or team-leading role, overseeing front services
• Minimum 4 years experience in a Forbes 4 or 5 diamond hotel
• Experience in resorts and multi-unit operations
• Demonstrated ability to teach, coach, and build successful teams

Director of Front Office Preferred Background & Skills

• Strong track record of promoting departmental cohesion
• Ability to prepare annual budgets and uphold service standards

Director of Front Office Day-to-Day Responsibilities

• Oversee all aspects of Front Desk, Concierge, Lobby, Bell Services, and Reservations
• Lead, train, and coach team members to ensure the highest level of guest service
• Maintain control of room inventory and direct daily operations
• Promote teamwork and professional development within the front office department
• Ensure all service standards are met or exceeded to uphold the resort’s luxury status
• Develop and manage departmental budgets efficiently

This is your opportunity to make an impact at a premier, full-service destination resort while advancing your leadership career in hospitality.