Cisco UC Engineer
Govcio LLC
Hampton VA 23665 US
Overview:
GovCIO is currently hiring for a Cisco UC Engineer to support modernization efforts. This position will be located in Langley AFB in Hampton, VA and will be a full-time onsite position.
Responsibilities:We are seeking a skilled Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high-availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast-paced, mission-critical environments.
• Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms
• Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
• Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
• Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
• Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
• Perform UC upgrades, patching, clustering, and system integrations
• Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
• Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
• Provide technical guidance and support to operations teams and end users
• Assist with capacity planning, performance analysis, and UC system optimization
Qualifications: • Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
• Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
• Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
• Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
• Perform UC upgrades, patching, clustering, and system integrations
• Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
• Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
• Provide technical guidance and support to operations teams and end users
• Assist with capacity planning, performance analysis, and UC system optimization
High School with 10+ years (or commensurate experience)
Required Skills and Experience
- Clearance Required:TS/SCI
- Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex
- Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols
- Experience with Cisco CUBE, voice gateways, and SRST configuration
- Proficiency with dial plan design, call routing, and numbering plans
- Familiarity with video conferencing systems and multi-site collaboration solutions
- Experience with hybrid environments and enterprise IT solutions
- DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+,CND
Preferred Skills and Experience
- Strong troubleshooting and analytical skills
- Ability to document systems, configurations, and standards clearly
- Excellent communication and cross-team collaboration skills
- Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
- Experience with DoD NIPR, SIPR and JWICS Networks
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Posted Salary Range: USD $140,000.00 - USD $160,000.00 /Yr.