Supervisor, Sales and Services Rep

Work Location Type: Onsite 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

Supervise the day-to-day operations of the On-Site Branch, including but not limited to driving profitable sales growth, customer service, reporting, inventory control and performance management.

Job Responsibilities (You Will):

Performance Drivers:

• The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

 People Leadership – Owns their Talent:

• Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
• Work with the ISSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
• Monitor team member productivity and motivate team to reach company goals and objectives

 Market/Business Leadership:

• Understand/know the market and customer opportunities and competition
• Contribute to and build strong community relationships

 Sales and Service Leadership:

• Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible
• Maintain a well-rounded knowledge of products sold
• Support the sales team through up selling, service, pricing, delivery and inventory inquiries
• Promote Company products and services to customers and provide substitutions where required

 Operations Leadership:

• Contribute to the preparation/execution of annual operating plan including profitable sales, gross margins, expenses and earnings
• Support Branch manager in leading the 5S process to clean and optimize the branch. Utilize company best practices
• Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings
• Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
• Ensure compliance of workforce with provincial regulations, codes and approved Grainger operating practices

Education/Experience (You Have):

• Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands on management approach
• Strong leadership qualities with good communication, customer service, and interpersonal skills
• Proven skills in time management and ability to prioritise tasks within a fast-paced environment
• Proficient computer skills and aptitude
• Understanding of local customer and market dynamics and requirements would be an asset
• Completion of post secondary education, preferably in Business or equivalent work experience

The position may require you to attend at our customers’ sites.  Some customers may have alcohol and drug screening policies for on-site contractors and vendors.  You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.