Telemonitor Nurse (LPN, RN, Telehealth) - HomeCare

Location Detail: 81 Meriden Ave Bradley Memoria (10003)

Shift Detail: 8am-430pm

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network as a Telemonitor Nurse.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years.  Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient.  As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home.  Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families.  

This role coordinates communication between the contracted monitoring company and clinical staff. This role assists the Telemonitor RN in the daily management and delivery of care of patients currently on Telemonitoring service. This role also collaborates with the Telemonitor RN and clinical team members to achieve exceptional outcomes. Consult with Telemonitor RN and team to provide in-home Telemonitor installs for patients.

Reviews Life Stream daily:

1.    Identify High risk patients requiring conference with case manager based on high alert frequency related to parameter settings/patient reporting of problems.

2.    Investigate reason for high frequency of empty packet alerts for patients.

3.    Check on suspension of TM monitoring if reported/noted greater than 3 days.

4.    Conferences with Case manager/MD office regarding TM services.

5.    Participates in any investigations/reviews of adverse outcomes for TM patients.

Collaborates installations, troubleshoots and discharge of patients with the Tele-monitor assistants:

1.    Reviews daily task assignments for Installations/TS/Discharge of patients

2.    Reviews Patient’s medical record for orders/parameters for TM services

3.    Collection of weekly deployment data, re-hospitalization of TM patients reports, other metrics as assigned to Quality.

Documents in electronic medical record, calls, case conference, clinical notes related to patient’s care, and TM service. Coordination of email/voicemail alerts from contracted monitoring company.

Distributing clinical and non-clinical information from monitoring company to appropriate clinical teams, managers, and staff.

Actively participates in the improvement process known as H3W to identify TM service line needs and development.

Performs other duties as assigned.

Qualifications

Education

High School diploma or GED required. Successful completion of a CT state approved Licensed Practical Nurse certificate program required. Licensed RN preferred.

Experience

2-3 years as a Licensed Practical Nurse required. Experience in care coordination, case management, ambulatory care, telehealth, or critical care is highly preferred. Proficiency with Electronic Health Records (EHR/EMR) and remote monitoring platforms. 3-5 years of RN experience, particularly in critical care, ambulatory care, case management, or chronic care preferred. Experience with virtual platforms, remote monitoring tools, and delivering care via phone/video preferred. Managing patients with comorbidities (CHF, COPD, Diabetes) preferred.

Licensure, Certification, Registration

Current and valid LPN required. Valid CT driver’s license with a good driving history required.

Knowledge, Skills and Ability Requirements 

Computer skills including but not limited to Outlook, Microsoft Word, and Excel

Excellent organizational and time management skills

Ability to provide excellent customer service

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.