AUTOMOTIVE CLIENT CARE SPECIALIST

Herb Chambers Honda of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.

Job Responsibilities:

• Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority


• Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership


• Obtain customer information and keep accurate database


• Maintain a dealership standard for response time


• Set up sales appointments with all customers with the focus that all customers are prospective long-term customers


• Handle minor customer complaints and misunderstandings

Benefits Include:

• Health & Dental Insurance


• 401K with company match


• Flexible Schedule


• Paid time off

• Must have flexible schedule and able to work weekends


• Must be self-motivated and performance driven


• Must be able to attend training


• Proven experience in sales. Auto sales preferred but not required.


• Strong written and verbal communication skills.


• Highly organized with the ability to learn quickly.


• Strong computer and typing skills


• Professional and personable demeanor


• Must be available weekends