Clinical Manager of Nutrition and Patient Services
HHS
Washington DC 20022 US
Registered Dietitian needed in Washington, D.C.
Salary $80k-85k (negotiable based on experience)
2+ years of clinical Registered Dietitian experience preferred
Extra benefits include paid CDR and state licensure fees. We encourage continued learning and advanced certifications! Work for a company that you can grow with!
Exciting opportunity to work across a dynamic mix of settings, from clinical oversight to patient services management.
General Summary
The Clinical Manager of Nutrition and Patient Services oversees comprehensive nutrition care for inpatients and outpatients while leading a patient ambassador team to ensure exceptional dining quality, service, safety, and satisfaction. This hybrid role combines clinical nutrition expertise with operational leadership to create, implement, and monitor nutritional programs while fostering a team environment that delivers quality service and supports the healing process.
Principal Duties & Responsibilities - Essential Functions
Clinical Nutrition Management
Complete nutritional assessments and follow-ups for patients/residents with increased nutritional needs in accordance with facility policies
Document assessment of nutritional goals, interventions, and changes in status in the medical record
Manage physician's orders for regular and therapeutic diets and supplements
Attend patient/resident rounds on assigned floors and communicate changes in nutritional status to nursing and physicians
Review and approve menus, formularies, substitutions, and changes to ensure compliance with therapeutic requirements
Create, implement, train, and monitor nutritional programs related to areas of specialty to meet accreditation and regulatory requirements
Maintain clinical nutrition policies to support regulatory compliance
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, nutrition services, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Important to Know
Attendance is an essential function of this position Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place Veterans and candidates with military experience are encouraged to apply HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion
What We Offer
Competitive salary commensurate with experience Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Paid CDR and state licensure fees
Job Specifications & Requirements
Registered Dietitian with Commission of Dietetic Registration Licensed Dietitian as required per state regulations Bachelor's or Master's degree in Nutrition & Dietetics or related field 2-4 years of applicable clinical nutrition work experience preferred and/or certification in area of specialty Previous leadership or supervisory experience preferred Knowledge of regulatory standards and accreditation requirements Computer experience with word processing, spreadsheets, and various software Ability to conduct self in a positive, professional manner Adherence to facility policies and procedures, including confidentiality and patient/resident rights policies
Skills & Competencies
Interpersonal Skills: Ability to interact effectively with individuals of all backgrounds
Communication: Excellent written, spoken, and non-verbal communication skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor in accordance with facility behavioral expectations
Leadership: Strong ability to lead, motivate, and develop team members
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Strong attention to detail and ability to manage multiple responsibilities effectively
Cross-Functional Collaboration
Collaborate with department, facility, and company leadership to achieve operational and clinical goals Attend patient rounds on assigned floors Partner with nursing and other facility staff to optimize patient care
Monitor inventory and ensure appropriate stock levels for patient care delivery
Resource & Materials Management
Manage and control resources and materials to ensure the quality and adequacy of supplies Oversee patient menus, tray mats, tents, napkins, satisfaction surveys, and nutritional supplements
Patient Satisfaction & Service Excellence
Develop and monitor evaluation processes for patient satisfaction Coordinate and evaluate patient dining service standards to ensure satisfaction with meals and nourishment Initiate action to correct any problems that arise and ensure processes are followed Implement performance improvement initiatives within trouble areas Implement, manage, and maintain the patient ambassador program for high-quality service delivery
Team Leadership & Operations Staff Management & Development
Lead and manage team member recruiting, hiring, training, and development for patient ambassador staff Conduct annual staff evaluations according to procedures and within the expected time frame Maintain and enforce disciplinary policy and follow through on procedures Complete work schedules to ensure adequate coverage for all department functions Provide leadership that supports a team environment fostering morale, passion, quality, and respect Perform daily inspections and assessments of dining operations and coach team members Develop training tools for nutrition services staff
Patient Education & Support
Provide nutrition education to patients, residents, and their family members on nutritional needs and special diets Educate staff, nursing, dietary employees, and other facility personnel on issues regarding special diets, formulas, and nutritional requirements Participate in patient/resident satisfaction programs related to culinary and nutrition services Take action and provide excellent customer service to correct any issues that occur Implement and maintain ambassador programs to enhance patient experience
*Employment for this position is in preparation for an upcoming partnership with HHS. While this formal approval is pending, we are proactively accepting applications for this anticipated need.
APP-RD